JESSICA MARTINS
Dublin
Overview
3
3
Languages
5
5
years of professional experience
Work History
Cabin Crew
Emerald Airlines
06.2024 - Current
- Conducted pre-flight safety checks, delivered safety briefings
- Trained in emergency and first aid procedures
- Addressed passenger needs promptly to enhance comfort and satisfaction
- Facilitated smooth boarding and disembarking processes for passengers
- Navigated cultural differences among crew to foster teamwork and collaboration
Cabin Crew
Ryanair
04.2022 - 04.2024
- Conducted pre-flight safety checks and delivered comprehensive safety briefings to ensure passenger awareness and compliance.
- Trained in emergency and first aid procedures
- Ensured passenger comfort by addressing individual needs promptly.
- Assisted with efficient boarding and disembarking of passengers to enhance overall flight operations.
- Facilitated open communication among crew members to effectively manage cultural differences and promote teamwork.
Customer Service Agent
Groundlink III Handling
07.2021 - 11.2021
- Coordinated passenger boarding for efficient flight departures
- Assistance of passengers at the check-in and bag drop area.
- Processed baggage for passengers at check-in area
- Reservations and ticketing
Education
Secondary School - Bachelor of Humanitarian Sciences
Escola Secundária João de Deus
Faro, Portugal01-2018
Degree - Linguistics and Communication
Algarve University
Faro, Portugal01-2021
Skills
- Safety compliance
- Emergency response
- First aid response
- Passenger service
- Customer communication
LANGUAGES
Portuguese — Native
English — Advanced
French — Intermediate
Timeline
Cabin Crew
Emerald Airlines
06.2024 - Current
Cabin Crew
Ryanair
04.2022 - 04.2024
Customer Service Agent
Groundlink III Handling
07.2021 - 11.2021
Secondary School - Bachelor of Humanitarian Sciences
Escola Secundária João de Deus
Degree - Linguistics and Communication
Algarve University