Jessica Cuffe
Killala,Ireland
Summary
I am driven and personable with knack for customer engagement and problem-solving. Excels in communication and sales techniques, ensuring customer satisfaction and product knowledge. Aims to enhance customer experience. I work very well both as a team, or independently. I am enthusiastic about my work and make sure I carry out my duties professionally.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Opticians Assistance
O'Reilly Hughes Opticians.
Ballina, County Mayo
06.2023 - 01.2025
- Kept up-to-date knowledge on latest eyewear trends, contributing to successful sales strategies.
- Accepted card, cash and cheque payments in POS register system.
- Assisted customers in selecting frames, resulting in improved client experience.
- Advised customers on suitable lens coatings for specific vision requirements or lifestyle needs.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained clean and organised work environment, fostering positive shopping atmosphere for customers.
Piano teacher
Myself
Killala
10.2020 - 01.2025
- Adapted teaching methods to cater for individual learning styles, improving overall comprehension of piano theory.
- Developed student confidence in music theory, aiding attainment of theoretical exams to allow for practical exam progress.
- Taught music theory as part of piano instruction deepening students' understanding of musical structures.
Waitress/Cook
Kiosk Cafe
Killala, County Mayo
04.2022 - 06.2023
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Prepared and cooked breakfast, lunch and lunch specials.
Waitress supervisor
The Dolphin Hotel
Crossmolina, County Mayo
07.2020 - 04.2022
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Increased order value by upselling sides, drinks and desserts.
- Polished glasses and cutlery to pristine standards.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Managed cash tips and reconciled tickets against till at end of shift.
- Trained and supervised wait staff to maintain first-class customer service standards.
Waitress
Ice House
Ballina
08.2019 - 03.2020
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted customers, presented menus and shared information about available special items.
- Informed kitchen staff regarding special order requirements.
- Managed the pass in kitchen.
Waitress
Bar Square
Ballina
01.2018 - 12.2018
- Greeted and escorted guests to tables.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Accommodated special event needs, provided customised services for parties.
- Prepared tables for guests and reset tables between customers.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
Bachelor of Arts - Joint Major in Drama Studies and Music
University College Dublin
Dublin 09.2020 - 05.2024
Skills
- Multi-Tasking capability
- Hard worker and determined
- Trustworthy
- Excellent interpersonal skills
Affiliations
- I play guitar, piano and sing.
- I currently do volunteer work with "Big Brother/ Big Sister programme" with Foroige in my local area.
- I volunteered for the NWSPCA, fostering cats and dogs.
- I enjoy running, the gym, and play Gaelic football with my local club St. Brigid's.
Accomplishments
- Accomplished grade 5 RIAM in singing, along with grade 1-6 RIAM in piano.
- I have a completed the course "intro to children's safety".
- Earned a medal for taking part in a Half Marathon in Carney, Sligo, 2024.
- I have barista training.
- I represented my Foroige club by accepting the "Mayo young person of the Year Award" in 2018.
References
References available upon request.
Timeline
Opticians Assistance
O'Reilly Hughes Opticians.
06.2023 - 01.2025
Waitress/Cook
Kiosk Cafe
04.2022 - 06.2023
Piano teacher
Myself
10.2020 - 01.2025
Bachelor of Arts - Joint Major in Drama Studies and Music
University College Dublin
09.2020 - 05.2024
Waitress supervisor
The Dolphin Hotel
07.2020 - 04.2022
Waitress
Ice House
08.2019 - 03.2020
Waitress
Bar Square
01.2018 - 12.2018
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