Jessica Cooper
Summary
Dynamic and results-oriented professional with a proven track record at Owens Community College in designing educational programs that enhance student engagement and foster a love for science. Skilled in compliance with protocols and community education, adept at creating impactful outreach initiatives. Demonstrated ability to improve learning outcomes and community awareness, leveraging both educational program design and customer service excellence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Youth Science Education Facilitator
Owens Community College
07.2024 - Current
- Designed science-based camps for children to increase enthusiasm and interest in science.
- Led camp sessions, creating a positive and inclusive environment for all participants.
- Managed camper behavior to ensure a safe and respectful camp atmosphere.
- Prepared daily activity schedules to maximize camper participation and enjoyment as well as materials to continue learning at home.
- Coordinated group activities to foster teamwork and collaboration among campers.
Tissue Recovery Coordinator
Community Tissue Services
01.2012 - 12.2013
- Optimized donor suitability assessment by conducting thorough medical history reviews and physical examinations.
- Demonstrated adaptability by working closely with various medical professionals in diverse clinical settings.
- Ensured the quality of recovered tissues by adhering to sterile techniques and proper handling procedures.
- Increased awareness about the importance of tissue donation through community outreach initiatives and educational presentations.
- Maintained accurate records of all recovery activities.
- Developed strong relationships with hospital partners, fostering a collaborative environment for successful recoveries and donor advocacy efforts.
- Assisted in training new team members, enhancing overall staff competency levels in tissue recovery procedures.
Research Coordinator 1
University of Florida, McKnight Brain Institute
08.2010 - 12.2011
- Function as the Tissue Acquisition Coordinator (e.g. enroll patients and collect/process tumor tissue after resection).
- Maintain accurate patient records in an encrypted database and coordinate follow-up patient contact.
- Aid in the development of the program's website and database.
- Share on call duties for emergency situations related to the lab.
- Assist in the planning and execution of annual Scientific Advisory Committee meetings, an annual statewide Biomedical Summit, and fundraising for a statewide 5K race to raise awareness and support families dealing with brain cancer.
Shift Lead, Donor Support Center
RTI Donor Services
02.2009 - 08.2010
- Maintained the responsibilities of a donation specialist (below)
- Coordinated daily operations to ensure smooth shift transitions and continuity.
- Acted as an authority for clinical questions related to diseases and diagnoses.
- Reviewed the quality of legal and medical documents.
- Monitored staff performance for adherence to company standards and protocols. Create and maintained metrics to trace performance.
- Facilitated communication between management and staff, promoting a cohesive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Attended training workshops and seminars to enhance leadership skills.
Donation Specialist
RTI Donor Services
06.2007 - 02.2009
- Evaluated medical records and risk assessment information for preliminary donor eligibility.
- Acted as an advocate for family members after a loss of a loved one.
- Accurately recorded information on legal documents.
- Managed interactions with donors and donation center personnel to achieve goals.
- Arranged transportation and communicated arrangements according to established protocols.
Organ Procurement Technician
LifeLegacy Foundation
11.2005 - 05.2007
- Surgically recovered human tissues from deceased donors for distribution to medical researchers.
- Exercised knowledge of human anatomy in a hands-on environment.
- Followed strict regulations regarding procurement and documentation of tissues to ensure safety of staff, quality of tissues, and respect of the donor.
Customer Service Representative
CompUSA
08.2004 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accurately handled thousands of dollars per day.
- Served as a Spanish-English translator when needed.
- Performed many duties required of a Shift Lead.
Education
Bachelor of Science - Anatomy And Physiology
University of Arizona
Tucson, AZ05-2007
Skills
- Educational Program Design
- Active Student Engagement
- Customer Service
- Compliance with Protocols
- Community Education and Outreach
Timeline
Youth Science Education Facilitator
Owens Community College
07.2024 - Current
Tissue Recovery Coordinator
Community Tissue Services
01.2012 - 12.2013
Research Coordinator 1
University of Florida, McKnight Brain Institute
08.2010 - 12.2011
Shift Lead, Donor Support Center
RTI Donor Services
02.2009 - 08.2010
Donation Specialist
RTI Donor Services
06.2007 - 02.2009
Organ Procurement Technician
LifeLegacy Foundation
11.2005 - 05.2007
Customer Service Representative
CompUSA
08.2004 - 09.2006
Bachelor of Science - Anatomy And Physiology
University of Arizona
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