Jessica Coates
Castleknock, Dublin 15,
Summary
Dedicated professional with a strong foundation in customer service excellence and teamwork, complemented by leadership and supervision skills. Proficient in communication, food and beverage service, and barista skills, ensuring high standards of health and safety awareness. Demonstrates adaptability and problem-solving abilities, with a keen attention to detail in cash handling and time management. Career goals include advancing within the hospitality industry while leveraging expertise in aircraft safety procedures to enhance operational efficiency.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work history
Food & Beverage Assistant / Waitress
Carlton Hotel, Dublin
Dublin
2026.05 - Current
- Collaborated effectively with kitchen staff for expedited order delivery.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Adapted quickly to changing schedules ensuring consistent performance.
- Deliver excellent customer service in a busy hotel environment.
- Take food and beverage orders while ensuring a positive guest experience.
- Work efficiently with colleagues to maintain smooth daily operations.
- Successfully completed Barista training and prepare a range of hot beverages to a high standard.
- Adapt quickly to new responsibilities and maintain high service standards during busy periods.
Cabin Crew Member / Junior Supervisor
Ryanair
Dublin
2023.09 - 2026.05
- Delivered exceptional customer service while ensuring passenger safety and comfort.
- Promoted to Junior Supervisor after six months in recognition of leadership and performance.
- Ensured safety regulations compliance for passenger security.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Ensured compliance with all aviation safety procedures and company standards.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Responded calmly and professionally to changing situations and customer concerns.
Event Services Associate
Croke Park
Dublin
2021.09 - 2023.08
- Welcomed guests attending sporting events and concerts.
- Organised files to increase ease of access.
- Dealt with customer queries for an elevated level of service.
- Supported senior staff members during busy periods resulting in efficient workflow.
- Managed multiple tasks simultaneously for increased productivity.
- Handled administrative duties, improved operational efficiency.
Education
Leaving Certificate -
Mount Sackville Secondary School
Chapelizod, Dublin 2017.09 - 2023.05
Barista Qualification -
World of Barista
2020 - 2021
• Chartered Accounting Programme - Accounting
Institute of Chartered Accountants Ireland
Dublin 2021 - 2025
First Aid Certification -
Coolmine Education Centre
Dublin 2022 - 2023
Skills
- Customer Service Excellence
- Teamwork & Collaboration
- Leadership & Supervision
- Communication Skills
- Food & Beverage Service
- Barista Skills
- Health & Safety Awareness
- Aircraft Safety Procedures
- Problem Solving
- Adaptability
- Time Management
- Cash Handling
- Attention to Detail
Affiliations
- GAA , Passionate Traveller with excellent cultural awareness, Hiking, Gym
Accomplishments
- I have played Football, Camoige and Hockey for over nine years demonstrating commitment, teamwork, and discipline.
Timeline
Food & Beverage Assistant / Waitress
Carlton Hotel, Dublin
2026.05 - Current
Cabin Crew Member / Junior Supervisor
Ryanair
2023.09 - 2026.05
Event Services Associate
Croke Park
2021.09 - 2023.08
Leaving Certificate -
Mount Sackville Secondary School
2017.09 - 2023.05
Barista Qualification -
World of Barista
2020 - 2021
• Chartered Accounting Programme - Accounting
Institute of Chartered Accountants Ireland
2021 - 2025
First Aid Certification -
Coolmine Education Centre
2022 - 2023