JESSICA BRIDGEMAN
Bunclody
Summary
I hold an Honours Bachelor's degree in Social Studies and Social Care and am currently pursuing a master's degree in psychology. Having returned from a few months of travel and personal time off, I am actively seeking part-time or full-time employment. My career has been marked by extensive experience in social care, providing support and assistance to those in need, which has honed my interpersonal skills, empathy, and the ability to foster a safe and nurturing environment. Additionally, I have several years of experience as a receptionist and senior receptionist, roles that have further developed my organizational and communication abilities. In these capacities, I have managed multiple tasks, ensured operational efficiency, and delivered outstanding customer service. I am now looking to leverage my combined expertise in social care and administrative roles to make a meaningful contribution to people's lives. I am deeply committed to helping others and confident that my skills and dedication would greatly benefit any organization.
Overview
6
6
years of professional experience
Work History
Support Worker
Brother's of charity
Waterford
03.2022 - 08.2023
- Improved patient outlook and daily living through compassionate care
- Monitored health and well-being of clients and reported significant health changes
- Built a strong and trusting rapport with clients and loved ones
- Followed care plan and directions to administer various medications
- Advocating for individuals with disabilities to ensure their rights and needs are met
- Facilitating social and recreational activities to promote community integration and socialization
- Collaborating with other professionals, such as doctors and therapists, to coordinate comprehensive care
- Monitoring and documenting progress, changes, and challenges in individuals' physical and emotional well-being.
SENIOR RECEPTIONIST
Granville Hotel
Waterford
09.2019 - 03.2022
- Managing the front desk operations, ensuring a smooth check-in and check-out process for guests
- Supervising and training other receptionists, ensuring excellent customer service standards
- Handling guest inquiries, requests, and complaints in a professional and efficient manner
- Coordinating with other hotel departments to ensure guest satisfaction and resolve any issues
- Maintaining accurate records of room availability, reservations, and guest information
- Assisting with concierge services, providing recommendations for local attractions and arranging transportation
- Managing and resolving any billing or payment discrepancies
- Overseeing the maintenance of the reception area, ensuring it is clean and presentable
- Assisting with administrative tasks, such as managing schedules and coordinating meetings.
YOUTH GROUP VOLUNTEER
Waterford Youth Arts
Waterford
01.2020 - 03.2020
- Creating a safe and inclusive environment where all kids feel accepted and supported
- Planning and organizing engaging activities and workshops that promote personal growth and self-expression
- Providing mentorship and guidance to help kids navigate their unique challenges and build resilience
- Offering a listening ear and emotional support, fostering a sense of belonging and community
- Collaborating with other volunteers and professionals to ensure the well-being of the kids
- Assisting with administrative tasks, such as record-keeping and organizing events
- Continuously educating myself on topics related to youth development and mental health.
Front Desk Receptionist
Dalata Hotel Group
Dublin, Ireland
06.2018 - 08.2019
- Managed incoming calls, ensuring redirection to appropriate personnel and prompt message handling.
- Scheduled appointments for clients and visitors.
- Entered customer information into computer systems for maintaining accurate records.
- Performed various administrative tasks including document filing, material photocopying, and scanning.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Arranged furniture layout, set up audio-visual equipment, and provided refreshments for conference room preparation prior to meetings.
- Responded promptly and professionally to customer inquiries via phone and email, ensuring optimal customer service.
- Provided warm and welcoming customer greetings.
- Handled cash transactions accurately, balancing the register at the end of each shift.
SUPPORT VOLUNTEER
The Simon Community
Dublin
09.2018 - 01.2019
- Welcoming and engaging with residents, providing them with emotional support and a listening ear
- Assisting with the intake process, including completing necessary paperwork and assessments
- Helping residents with daily living activities, such as meal preparation, laundry, and personal hygiene
- Providing information and resources to residents regarding housing, employment, and community services
- Organizing and facilitating recreational activities and workshops to promote socialization and personal development
- Assisting with administrative tasks, such as maintaining records and updating resident files
- Participating in team meetings and training sessions to enhance knowledge and skills in supporting homeless individuals.
Reception Administrator
Tom Doyle's Supplies
Wexford, Ireland
01.2018 - 06.2018
- Greeted visitors and clients in a professional manner.
- Assisted with scheduling appointments, meetings, and conference calls.
- Answered incoming phone calls, directed callers to the appropriate personnel or department.
- Maintained records of office activities and operations.
- Provided administrative support to staff including filing, photocopying and scanning documents.
- Received, sorted and distributed mail on a daily basis.
- Processed payments for goods and services received by customers.
Education
Honours Bachelor's Degree (Level 8) - Social Studies and Social Care
South East Technological University
Waterford05.2021
Skills
- Problem Solving
- Fast Learner
- Teamwork
- Adaptability
- Ability to Work Under Pressure
- Customer Service
- Leadership
- Communication
- Time Management
- Planning
- Relationship Building
- Clean Driving Record
- Document Management
- Appointment Scheduling
- Data Entry
- Scheduling
- Administration and Operations
- Handling Complaints
- Report Writing
- Problem-Solving
- Policy Implementation
Personal information
Driving License: Full Irish
References
References available upon request.
Timeline
Support Worker
Brother's of charity
03.2022 - 08.2023
YOUTH GROUP VOLUNTEER
Waterford Youth Arts
01.2020 - 03.2020
SENIOR RECEPTIONIST
Granville Hotel
09.2019 - 03.2022
SUPPORT VOLUNTEER
The Simon Community
09.2018 - 01.2019
Front Desk Receptionist
Dalata Hotel Group
06.2018 - 08.2019
Reception Administrator
Tom Doyle's Supplies
01.2018 - 06.2018
Honours Bachelor's Degree (Level 8) - Social Studies and Social Care
South East Technological University
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