Summary
Overview
Work History
Education
Skills
References
Timeline
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Robert Smith

Dublin

Summary

To obtain a Head Host position where I can grow, utilize and display my previous experience; while demonstrating my high level of interpersonal skills, proficiency in handling high pressure environments, and build rapport with the customers. To align my goals and values with the company's to produce a high level of guest satisfaction.

Overview

12
12
years of professional experience

Work History

House Host

Zanzibar Locke
Dublin
07.2023 - Current
  • Manage Front Desk operations with efficiency and professionalism in a 160-room apart-hotel.
  • Serve as a point of contact to address customer complaints and queries swiftly and with care, decreasing any negative experience for the customer and elevating their experience.
  • Coordinate room assignment and accommodate special requests, resulting in increased guest satisfaction and positive reviews.
  • Performed light administrative duties such as filing documents and taking messages.
  • Assist our guests with using the apartment appliances to a high safety standard.
  • Ensure every guest has had a comfortable and memorable stay with us from check-in to departure.

Head Host

Japan Ireland Social Group
Dublin
01.2013 - Current
  • Managed the position of Head Host at JISG, ensuring a seamless experience for more than 4000 guests; with a turn out of 60+ guests per week.
  • Greeted and welcomed guests with a friendly demeanor.
  • Trained new host staff on policies, procedures, and operations.
  • Developed strategies to increase sales and promote business growth.
  • Collaborated with my team on special events or promotions.
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Acted as the main liaison between the organization and venue owners.
  • Managed employee relations issues including grievances, discipline, terminations and complaints.

Duty Manager/Supervisor

Generator Hostel
Dublin
05.2019 - 07.2023
  • Oversaw Front Desk operations and ensured smooth workflows, working in tandem with other heads of departments.
  • Ensured targets were met, and all operations exceeded guest expectations.
  • Managed employee resourcing and conducted interviews.
  • Delegated tasks and projects effectively
  • Conducted comprehensive trainings for Front Desk staff.
  • Responsible for scheduling shifts for all staff members.
  • Created detailed reports on employee attendance, overtime, sick leave.
  • Investigated customer feedback regarding service issues or product concerns.

Education

TOURISM & HOSPITALITY

CPL LEARNING & DEVELOPMENT
Dublin

Skills

  • Proficient in PMS Mews and related software
  • Exceptional interpersonal and commination skills
  • Excellent Customer Service
  • Strong ability to Multitask and ability adjust to priority
  • Proficient in reporting and identifying trends
  • Processes and procedures
  • Complex Problem-Solving
  • Staff Development

References

References available upon request.

Timeline

House Host

Zanzibar Locke
07.2023 - Current

Duty Manager/Supervisor

Generator Hostel
05.2019 - 07.2023

Head Host

Japan Ireland Social Group
01.2013 - Current

TOURISM & HOSPITALITY

CPL LEARNING & DEVELOPMENT

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Robert Smith