Jessica Batten
Delgany,Ireland
Summary
Motivated student eager to support healthcare operations with diplomatic guidance and healthcare advisement. Empathetic communicator with strong knowledge of healthcare administration and industry best practices.
Overview
5
5
years of professional experience
Work History
Dental receptionist
Truly Dental
Bray
09.2023 - Current
- Make, reschedule and cancel appointments.
- Inventory of stock, order supplies and keep a track of spending.
- Liaise with patients and dentists about treatments, costs and any additional needs needed for the patients i.e prescriptions, consent forms, work certs and sedation.
- Claim for PRSI and Medical cards through HSE
- Compile information for medical charts and reports.
- Provide Excellent customer care to all patients
Healthcare Advisor
Boots
Bray
08.2022 - 08.2023
- Help answer any queries customers may have regarding any ailments they have and how to treat them
- Preform stock counts and order medicines for the pharmacy as well as date checking the medicine
- The first point of contact for anyone asking to get or handing in their prescriptions
- Hand out the prescriptions and pass on any messages the customer may have to the dispensers and pharmacist
- All the customer assistant duties and responsibilities are continued to be carried out in the pharmacy.
Testing Service Advisor
Boots
Bray
08.2021 - 08.2022
- Administered antigen tests for people who need the EU travel certificate
- Help people book their tests, talk through the process with them and answer any queries regarding the test
- Perform all the regular customer assistant duties within this job.
Customer Assistant
Boots
Bray
02.2020 - 08.2021
- Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction
- Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning
- Worked as team member, performing cashier duties, product assistance and cleaning
- Would conduct stock counts on a daily basis
Education
Diploma of Higher Education - HR Management
UCD Professional Academy
Dublin 08/2024 - 02/2025
BSc (HONS) - Health and Society
Dublin City University
10.2022
Loreto Secondary School
Bray06.2019
St. Laurence's Primary School
06.2019
Skills
- Excellent communicator
- Well-organised multitasker
- Customer-orientated
- Hard-working
- Personable
- Team leader
- Careful and active listener
- Adaptable
Awards
I have received multiple awards for soccer from both my old football clubs and my school. I have achieved the bronze Gaisce award. I completed and passed the YCT1 exam. I have acquired a B1 level of German. I was a senior prefect in my school from 2018-2019. I was class prefect in 2016-2017. I got the participation award in my school for the school year 2016-2017. I was the assistant manager for my school's football team from 2016-2019. I have done basic first aid training. A fire marshal for Boots I was the treasurer for the DCU Eurovision Society in the year 2019-2020. I received healthcare training from Boots. During the summer of 2021 I was trained to administer antigen tests in boots
Timeline
Dental receptionist
Truly Dental
09.2023 - Current
Healthcare Advisor
Boots
08.2022 - 08.2023
Testing Service Advisor
Boots
08.2021 - 08.2022
Customer Assistant
Boots
02.2020 - 08.2021
Diploma of Higher Education - HR Management
UCD Professional Academy
08/2024 - 02/2025
BSc (HONS) - Health and Society
Dublin City University
Loreto Secondary School
St. Laurence's Primary School
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