Summary
Overview
Work History
Education
Timeline
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Jess Pattinson

Sunshine Coast

Summary

Dedicated insurance professional with over 6 years of experience in various aspects of the insurance industry including sales, customer service and senior responsibilities. Strong communication skills and team player, committed to continuous professional development and passionate about culture in the workplace.

Overview

5
5
years of professional experience

Work History

SENIOR CUSTOMER SUCCESS SPECIALIST

OPEN INSURANCE
04.2021 - Current
  • Handled customer complaints by listening actively and offering solutions.
  • Assisted customers with inquiries and provided support to resolve issues.
  • Boosted customer retention rates through proactive communication and building strong relationships.
  • Promoted a positive brand image by consistently delivering exceptional customer service experiences.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance.

CUSTOMER SERVICE ADVISOR

Youi Insurance
01.2020 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Continuously sought opportunities for personal development through ongoing training programs.
  • Demonstrating high level listening skills
  • Consistently met monthly KPI's

Sales Advisor

Youi Insurance
12.2019 - 04.2021
  • Exceeded sales targets consistently
  • Demonstrated high level listening skills
  • Building relationships with clients
  • Objection handling
  • Actively looking for more opportunities with each client
  • Working in a team

Education

High School Diploma -

Chancellor State Collage
12-2016

Certificate -

III in Business
01-2016

Timeline

SENIOR CUSTOMER SUCCESS SPECIALIST

OPEN INSURANCE
04.2021 - Current

CUSTOMER SERVICE ADVISOR

Youi Insurance
01.2020 - 04.2021

Sales Advisor

Youi Insurance
12.2019 - 04.2021

High School Diploma -

Chancellor State Collage

Certificate -

III in Business

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Jess Pattinson