Jeremie Chabut

Managed high-pressure situations effectively, quickly resolving urgent issues and retaining customer trust in the company''s services.

• Utilized remote support tools effectively to diagnose and resolve client issues, reducing onsite visits and travel time.
• Reduced response time for support tickets, improving client relationships and maintaining high service standards.
• Conducted thorough evaluations of client systems to identify root causes for technical malfunctions.
• Served as an escalation point for more challenging cases, demonstrating advanced problem-solving skills and expertise in technical support functions.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.
• Provide technical support on the 45 stores based in New Zealand (hardware and software)

• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
• Configurations and support on Routers, Switches, NAS, Firewalls, Access Point
• Diagnosed and troubleshot hardware, software and network issues.

• Planned, designed, and scheduled phases for the implementation of a big data platform
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Coordination of Systems and Networks resources (using Kanban and Agile)

• Demonstrated strong analytical skills by assessing complex problems and developing feasible solutions under supervision of senior engineers.
• Stayed current with industry trends through continuous learning opportunities such as workshops, seminars, and online courses.
• Management of a Citrix farm upgrade