Jenny Faulkner
Drogheda
Summary
My name is Jenny Faulkner I am a student at the National College of Ireland studying Human resource management. I have a year of experience as a customer service agent with Ryanair in which I thoroughly enjoyed dealing with customers. I am completely dedicated to outstanding customer service and turning complaints into compliments. I am patient and resilient and work very well as part of a team. I am eager to contribute with a strong work ethic, and the ability to quickly learn and adapt to a dynamic work environment.
Overview
1
1
Certification
Work History
Customer Service Agent
Excel Aviation, Ryanair
Dublin Airport
01.2022
- As part of my role in customer service, I was front of house dealing directly with customers in a highly charged area
- The following is just some of the duties involved
- Assisting passengers at the check-in area, Baggage processing, Reservations and ticketing, Boarding of flights, Provision of passenger assistance, handle customer complaints, Providing an excellent experience for customers, Guarantee customer satisfaction by always aiming to expectations.
Apprenticeship
Work Experience / Transition Year
Dublin Airport
01.2020
- Completed a comprehensive training program in airport security protocols, including X-ray screening, passenger and baggage checks, and emergency response procedures
- Conducted thorough security checks in compliance with aviation regulations and airport policies to ensure the safety of passengers, staff, and aircraft
- Collaborated with senior security personnel to monitor surveillance systems and identify potential security risks
- Assisted in the implementation of security measures and procedures to enhance the overall safety and security of the airport
- Participated in regular drills and training exercises to maintain preparedness for emergency situations.
Sales Assistant
Work Experience / Transition Year
Boots Ireland, Drogheda
01.2019
- Provided exceptional customer service by assisting customers in finding products, offering product recommendations, and addressing inquiries
- Merchandised and restocked shelves to ensure a visually appealing and organized store layout
- Assisted in inventory management, including stock replenishment and periodic stock takes
- Received positive feedback from customers for excellent service and product knowledge.
Education
Bachelor’s in Human Resource Management -
National College of Ireland
true05-2025
Advanced/Higher Certificate in Professional Cookery QQI Level 6 -
Drogheda Institute For Further Education
Drogheda 01.2022
Certificate in Professional Cookery QQI Level 5 -
Drogheda Institute of Further Education
Drogheda01.2021
Transition year award -
Ballymakenny College
Drogheda01.2020
Junior Certificate -
Ballymakenny College
Drogheda01.2019
Skills
- Customer Relationship Management (CRM)
- Customer Service
- Problem Resolution
- Problem-Solving Skills
- Training Programs
- Performance Management
Certification
- Garda Vetting
- Food Safety Management
- Manual Handling
- Hazard Analysis Critical Control Point Training
- Google Certificates:
Cybersecurity
Career Certificates
Data Analytics
Digital Marketing & E-commerce
IT Support & Project Management
Accomplishments
- Irish girl guide gold award
Languages
English
First Language
Spanish
Beginner
A1
Irish
Beginner
A1
Affiliations
- Art and Design: Attend local art exhibitions and enjoy experimenting with graphic design in free time
- Travel: Passionate about exploring new cultures and cuisines
- Reading: Enthusiastic reader with a focus on business and self-development literature.
- Technology: Keen interest in exploring emerging technologies and their applications.
- Culinary Arts: Innovative chef throughout both pastries and culinary dishes
References
References available upon request.
Timeline
Customer Service Agent
Excel Aviation, Ryanair
01.2022
Apprenticeship
Work Experience / Transition Year
01.2020
Sales Assistant
Work Experience / Transition Year
01.2019
Bachelor’s in Human Resource Management -
National College of Ireland
Advanced/Higher Certificate in Professional Cookery QQI Level 6 -
Drogheda Institute For Further Education
Certificate in Professional Cookery QQI Level 5 -
Drogheda Institute of Further Education
Transition year award -
Ballymakenny College
Junior Certificate -
Ballymakenny College
- Garda Vetting
- Food Safety Management
- Manual Handling
- Hazard Analysis Critical Control Point Training
- Google Certificates:
Cybersecurity
Career Certificates
Data Analytics
Digital Marketing & E-commerce
IT Support & Project Management
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