Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Jennifer  Ozola

Jennifer Ozola

Celbridge,Kildare

Summary

A dedicated & diligent BCL Law student at university, 2nd Year, who will always take any given job and not only take the task but do it to the best of their ability and to perfection, however with efficiency. I will always take on a challenge and work well under time constraints in the workplace and am a self-motivated individual. When doing a job, I involve analysing the situation and think critically about solving encountered problems, always ensuring organisation. I am an incredibly positive person and work well with a team and thinking outside the box. I particularly enjoy putting other people's comfort, happiness, and satisfaction first, while considering my role in the workplace. I'm a person who enjoys communication and thrives in a social environment. I'm a good listener, analyser and am always willing to learn more and improve, while caring for others is my biggest priority. I'm a Dedicated law student with exceptional communication and organisation skills, who seeks opportunity in a busy law firm. I Learn quickly to build on knowledge of legal regulations and frameworks for compliant support. I'm an individual who builds productive professional relationships for positive staff and client communications.

I enjoy speaking and expressing myself, and am committed to supporting cases with skilled problem solving, communication and negotiation for making constant workplace and personal progress.

Overview

3
3
years of professional experience

Work History

Waitress assistant

The Village Inn
Celbridge, Co Kildare
06.2023 - 09.2024
  • Totalled bills for customers and accepted payment via cheque, currency and card payments, keeping track of payment and product quantity.
  • Advised customers on wine and beverage pairings with selected food items.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner, with punctuation & swift thinking and problem solving.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Accurately took orders, making menu recommendations as appropriate, remembering and advising my knowledge on food allergies and altering menu items.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns, ensuring excellent communication skills.
  • Handled high-volume telephone and email enquiries to minimise backlogs and kept track of bookings.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Received and processed stock using inventory management system.
  • Applied positive customer service approach to increase satisfaction levels.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Worked proactively and thought out the box in teamwork situations and ensuring communication between the bar, floor staff and kitchen.

Waitress assistant

The Coffee Mill Bistro
Maynooth, Co Kildare
07.2022 - 01.2023
  • Warmly greeted guests upon arrival to create welcoming atmosphere, always with a smile on my face, despite bustling busy periods.
  • Performed restaurant opening closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Listened to guest complaints patiently and worked with teamwork, with kitchen staff or management to promptly resolve issues, providing a customer-friendly solution, yet hastily.
  • Informed kitchen staff regarding special order or dietary requirements, which required attentiveness, communication and sharp memory.
  • Advised customers on wine and beverage pairings with selected food items.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Maintained excellent level of service in busy and demanding restaurant environment, thinking quickly on my feet and minimising potential service delays, whilst carrying multiple tasks at once, being flexible.
  • Maintained strong knowledge of the products and services to offer.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Increased order value by upselling sides, drinks and desserts, with basic barista experience.
  • Maintained a health and safety suited environment to all ages, expressing organisational skills, tidiness, pristine presentation and punctuation.

General line operative

JZ Flowers Packaging and Supplying Company
Naas, Co Kildare
06.2021 - 09.2021
  • Maintained technical quality assurance to meet customer satisfaction objectives for products.
  • Managed technical team performance by training, mentoring and motivating employees, as well as excellent, communication and teamwork.
  • Applied understanding of products to assembly - using quality control, whilst regarding health and quantity of products.
  • Operated machinery and equipment and conducted adjustments to meet safety measures.
  • Understood assembly instructions for range of products.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
  • Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines, whilst inspecting products and thinking hastily on the feet, if an issue arose, negotiating a resolution.
  • Accurately labelled and packaged items.
  • Met personal and team production goals consistently to fulfil established quotas.

Education

Higher National Diploma - Bachelors of Civil Law Degree (BCL)

Maynooth University
Maynooth, Co Kildare

Skills

Multilingual - Russian, Latvian, English and intermediate French

  • Detailed record-keeping
  • Proofreading and editing
  • Legal dictation
  • Legal terminology and proceedings
  • Teamwork
  • Communication and interpersonal skills
  • quality control and cleanliness, organisation
  • attention to detail, problem solving and memory
  • analysing, critical thinking, observing and recording
  • efficiency and flexibility and time management
  • Creativity, active listening and customer service and communication
  • Willingness to learn
  • Professional phone manner
  • Customer-focused

Affiliations

  • writing
  • reading

Languages

Latvian
Fluent
Russian
Fluent
Irish
Upper intermediate
English
Fluent
French
Upper intermediate

References

References available upon request.

Timeline

Waitress assistant

The Village Inn
06.2023 - 09.2024

Waitress assistant

The Coffee Mill Bistro
07.2022 - 01.2023

General line operative

JZ Flowers Packaging and Supplying Company
06.2021 - 09.2021

Higher National Diploma - Bachelors of Civil Law Degree (BCL)

Maynooth University
Jennifer Ozola