Jennifer O'Connor
Ramelton,Ireland
Summary
Organised and dependable professional with 26 years of experience managing diverse priorities in fast‑paced environments. Highly proficient in Microsoft Office, with strong communication skills, exceptional attention to detail, and the ability to work effectively both independently and as part of a team. Proven track record of delivering results, maintaining a positive attitude, and supporting team success while taking on increasing responsibilities.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Senior Business Process Consultant
UnitedHealth Group/Optum
Letterkenny, Co. Donegal
1999.11 - 2026.02
- Facilitated cross-functional meetings by preparing agendas and documenting actionable minutes.
- Produced comprehensive team reports, consistently meeting deadlines and enhancing reporting efficiency.
- Developed insightful senior leadership presentations to facilitate data-driven performance reviews
- Supported SharePoint migration by updating content and optimising structure for ongoing maintenance.
- Standardised operating procedures to clarify processes and enhance internal efficiency.
- Coordinated volunteer initiatives and engagement activities to boost community involvement.
- Managed onboarding plans while delivering training to ensure smooth integration of new members.
- Collaborated with cross-functional teams to achieve shared goals.
Regulatory Lead
UnitedHealth Group/Optum
2015.03 - 2019.09
- Executed comprehensive reviews of regulatory and compliance claim audits, addressing findings effectively.
- Developed robust remediation plans to rectify audit deficiencies and align with future regulations.
- Collaborated across functions to ensure adherence to claim processing guidelines.
- Reviewed regulatory transmittal's and led remediation initiatives to ensure claims processes remained fully aligned with industry and government compliance standards.
- Maintained up-to-date policy and procedure documentation as required.
- Updated SharePoint sites to reflect current information and resources.
- Prioritised tasks and organised workflows to meet deadlines and enhance teamwork.
Senior Claims Business Analyst (Regulatory)
UnitedHealth Group/Optum
2011.03 - 2019.09
- Ensured accuracy and consistency in quarterly performance reporting aligned with organisational standards.
- Coordinated complex claims reporting activities, facilitating timely updates and corrections.
- Led end-to-end claims monitoring, reviewing findings and supporting continuous improvement initiatives.
- Reviewed regulatory transmittal's to uphold compliance across claims operations.
- Acted as subject matter expert during compliance audits, offering documentation and operational insights.
- Managed financial activity audits and monthly performance assessments to enhance compliance readiness.
- Directed remediation efforts by coordinating corrective actions and updating systems promptly.
- Oversaw multiple projects simultaneously, consistently delivering high-quality results within deadlines.
Project Coordinator & Executive Assistant
UnitedHealth Group/Optum
2010.02 - 2015.03
- Chaired meetings and prepared agendas, minutes, and presentations for all management discussions.
- Participated in Regulatory compliance audits to ensure adherence to industry standards and operational integrity.
- Collaborated with management on various projects and developed impactful presentations.
- Delivered personal assistance to Managing Director, ensuring seamless daily operations.
- Facilitated effective business meetings through meticulous preparation of agendas and venues.
- Compiled comprehensive reports to support informed decision-making processes.
- Scheduled meetings, conferences, and appointments to optimise time management.
- Partnered with management to implement efficient processes and complete special projects.
Team Leader
UnitedHealth Group/Optum
2002.02 - 2010.02
- Delivered technical support through mentoring and training initiatives.
- Conducted one-to-one meetings to manage performance reports effectively.
- Chaired technical resolution and team meetings to drive project success.
- Streamlined workflow for a more efficient process.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Supported new hires through onboarding process for speedy and successful training.
Senior Claims Processor
UnitedHealth Group/Optum
2000.11 - 2002.02
- Processed complex medical health insurance claims efficiently.
- Assisted team members with technical inquiries to enhance knowledge sharing.
- Streamlined processing of medical health insurance claims for improved outcomes.
Claims Processor/Data Entry Analyst
UnitedHealth Group/Optum
1999.11 - 2000.11
- Reviewed and processed medical and pharmacy claims, ensuring compliance with UHC policies.
- Verified claim information against source documents to maintain processing accuracy.
- Analysed documentation to confirm member eligibility and coverage before payment decisions.
- Entered high volumes of claims into systems, maintaining accuracy in all required fields.
- Keyed essential data elements, including patient demographics, diagnosis codes (ICD-10), procedure codes (CPT/HCPCS), authorization numbers, and payment details.
Education
Leaving Certificate -
Loreto Convent
Letterkenny, Co. Donegal 1992.01 - 1997.01
GCSE - Accounts and Business Studies
NWIFHE
Derry 1998.01 - 1999.01
Skills
- Self‑motivated and team‑oriented
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- Project management and coordination experience
- Knowledge of regulatory and compliance requirements within the healthcare/insurance industry
References
Catriona Hylands , Associate Director, UnitedHealth Group, Letterkenny, Co. Donegal — catriona.hylands@uhc.com, 087 799 1403
Sarah Mulhern , Director, Optum, Letterkenny, Co. Donegal — sarah.mulhern@optum.com, 086 367 4706
Yvonne Wilson , Manager, Optum, Letterkenny, Co. Donegal — yvonne.j.wilson@optum.com, 086 329 4719
Accomplishments
- Six Sigma Yellow Belt
- OpEx Process Mapping Course
- M&R Certified – Level 1 & 2
- Power BI Training
- Microsoft SharePoint User Course
- Train‑the‑Trainer Program
- 2011 Service Hero Award (Employee of the Year)
- 2012 Innovation Award
- Employee Council & Social Representative
Timeline
Regulatory Lead
UnitedHealth Group/Optum
2015.03 - 2019.09
Senior Claims Business Analyst (Regulatory)
UnitedHealth Group/Optum
2011.03 - 2019.09
Project Coordinator & Executive Assistant
UnitedHealth Group/Optum
2010.02 - 2015.03
Team Leader
UnitedHealth Group/Optum
2002.02 - 2010.02
Senior Claims Processor
UnitedHealth Group/Optum
2000.11 - 2002.02
Senior Business Process Consultant
UnitedHealth Group/Optum
1999.11 - 2026.02
Claims Processor/Data Entry Analyst
UnitedHealth Group/Optum
1999.11 - 2000.11
GCSE - Accounts and Business Studies
NWIFHE
1998.01 - 1999.01
Leaving Certificate -
Loreto Convent
1992.01 - 1997.01