Jennifer McGowan
Castleknock ,Dublin 15
Summary
Dedicated professional with a strong work ethic and proven reliability. Possesses a diverse skill set acquired through various roles, demonstrating adaptability and a commitment to continuous learning. Proven ability to collaborate effectively within teams while also excelling in independent tasks.
Overview
11
11
years of professional experience
Work history
Senior Administrator – Admin Support Team
UCD School of Agriculture and Food Science
08.2024 - Current
- Providing accurate support to undergraduate students with regards to module registration, timetable clashes, extenuating circumstances and other queries.
- Organising and coordinating continuation meetings for struggling undergraduate students in collaboration with programme directors, and producing comprehensive academic plans.
- Processing extenuating circumstances queries and liaising with the Extenuating Circumstances Approval Committee and module coordinators on complex cases.
- Liaising with programme directors to provide information on stage 2 options for stage 1 students under the Agricultural Sciences Degree and processing change of major/programme applications as required.
- Assisting with minute taking and following up on actions during the Programme and Examination Boards.
- Drafting agendas, minute taking, document preparation and distribution, together with following up on actions as part of the Teaching and Learning Committee and the Staff-Student Liaison Committee.
- Assisting the Timetabling Committee with module schedules and providing general administrative support.
- Providing accurate information and advice to students, staff and the general public on undergraduate programmes.
- Helping out at student recruitment events, such as the UCD Open Day, the National Ploughing Championships, and Higher Options in the RDS.
Graduate Taught Programme Administrator
UCD School of Politics and International Relations
09.2022 - 07.2024
- Responding to queries from staff, students, and the general public.
Processing student graduate applications as required. - Assisting with the development of new school structures, programmes, and procedures.
- Coordinating timetables, in conjunction with module coordinators, room allocations and other relevant units.
- Coordinating graduate scholarship awards.
- Assisting with new module setup, and liaising with module coordinators to ensure all relevant information is included.
- Maintaining and updating the relevant sections of the school website.
Assisting with annual update and improvement of marketing materials, such as course booklets, website information on programmes and flyers. - Assisting with and participating in school events, including open days,
orientation days, conferences, and seminars. - Assisting with the development of curriculum structures, amendments and inputting relevant core/option information.
- Keeping staff and students informed of school/university developments/deadlines.
Conferring and Awards Assistant
UCD Conferring Unit
07.2016 - 08.2022
- Handled enquiries from students, parents, staff, and others in relation to the conferring of degrees, Conferring Ceremonies and Awards
Ceremonies. - Liaised with the National University of Ireland, O'Reilly Hall, Assessment Unit, our official Photographers and Robemakers, Estate Services, and others as required.
- Provided assistance at Conferring Ceremonies and Awards Ceremonies taking place in O'Reilly Hall.
- Aided with the preparation of scrolls for mailing to graduates who were awarded in absentia.
- Aided with the circulation of material in relation to Conferring Ceremonies and Awards Ceremonies.
- Inputted conferring information into the Banner System.
- Noted any holds on a student's account and contact the relevant units in UCD, such as The Student Desk or the students themselves.
- Added and removed content from the Conferring Unit webpage.
- Retrieved reports as required using Infohub.
- Helped with general office duties in the President's Office on occasion.
- During the COVID-19 pandemic, I also assisted with the creation of virtual conferring ceremonies and in-person ceremonies in 2021, which required restrictions due to the pandemic.
Executive Assistant
UCD Social Policy, Social Work, and Social Justice
03.2015 - 07.2016
Administrative Assistant
UCD School of Mechanical and Materials Engineering
02.2014 - 02.2015
Education
Master of Science - Work and Organisational Behaviour
Dublin City University
Dublin 09.2023 -
CIPD Diploma - Human Resources Management
National College of Ireland
Dublin 09.2021 - 04.2022
CIPD Certificate - Human Resources Management
National College of Ireland
Dublin 09.2020 - 11.2021
Diploma - Office Management and Administration
Dublin Business School
Dublin 09.2017 - 11.2018
Bachelor of Arts - Music and Geography
Maynooth University
Maynooth 09.2010 - 09.2013
Skills
- Creating innovative and creative solutions to problems
- Good organisational skills
- Effective working alone or within teams
- Interpersonal skills
- Patience and empathy when dealing with complicated students or queries
- Adaptability to changing work environments
- Active listening
- Handling multiple responsibilities simultaneously
- Effectively meeting deadlines
Affiliations
- I enjoy singing and music; I am currently part of the UCD Community Choir
- I enjoy cooking and baking and partake in these frequently.
- I have recently taken up gardening as a hobby; I especially enjoy growing my own flowers.
- I also enjoy swimming and walking.
IT SKILLS
- Microsoft Office (specifically Word, Excel and PowerPoint)
- ECDL Certificate (2013)
- Google Workspace (specifically Drive, Forms, Sheets, and Docs).
- UCD Infohub
- UCD Brightspace
- Banner – Student Administration System
- Terminal 4 Content Management System (CMS)
- eProcurement
Timeline
Senior Administrator – Admin Support Team
UCD School of Agriculture and Food Science
08.2024 - Current
Master of Science - Work and Organisational Behaviour
Dublin City University
09.2023 -
Graduate Taught Programme Administrator
UCD School of Politics and International Relations
09.2022 - 07.2024
CIPD Diploma - Human Resources Management
National College of Ireland
09.2021 - 04.2022
CIPD Certificate - Human Resources Management
National College of Ireland
09.2020 - 11.2021
Diploma - Office Management and Administration
Dublin Business School
09.2017 - 11.2018
Conferring and Awards Assistant
UCD Conferring Unit
07.2016 - 08.2022
Executive Assistant
UCD Social Policy, Social Work, and Social Justice
03.2015 - 07.2016
Administrative Assistant
UCD School of Mechanical and Materials Engineering
02.2014 - 02.2015
Bachelor of Arts - Music and Geography
Maynooth University
09.2010 - 09.2013
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