Jennifer Mc cusker
Dublin 20,Ireland
Summary
For eight years I volunteered with got experience with ISPCC (Childline) which I developed strong listening skills and empathy, effectively addressing diverse needs.
I trained at Brookfield Community Centre further enhancing active listening and empathetic communication abilities.
My academic background in addiction psychotherapy includes extensive training in theoretical frameworks, counselling skills, and clinical practice, focusing on specialized populations. Expertise in research methods and ethics contributes to a comprehensive approach to psychotherapy and counselling.
I have strong organisational skills and ability to multitask in diverse environments. Knowledgeable about using Microsoft Office Suite and managing schedules.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
Shower Doctors
Dublin
01.2020 - Current
- Streamlined administrative processes for increased efficiency in the workplace.
- Contributed to team effort by accomplishing related results as needed.
- Expedited document filing system with a new, organised method.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Administrative assistant Temporary Contract
Trinity College
Dublin
08.2019 - 10.2019
- Facilitated seamless communication by managing all emails and calls.
- Executed credit control duties to ensure timely payments through accurate lodgements.
- Resolved client concerns efficiently, delivering exceptional customer service.
- Maintained data integrity through diligent execution of data entry responsibilities.
- Collaborated with Professor Gallagher to support project objectives effectively.
Office administrative assistant
Ana Liffey Drug Project
Dublin
02.2018 - 07.2019
- .Developed and implemented policies for administrative file retention.
- Supported teams in executing their duties while liaising with team leaders.
- Coordinated and supervised administrative volunteers alongside the Volunteer Coordinator.
- Managed central office email accounts, including voicemail systems.
- Acted as primary contact for key suppliers to ensure service continuity.
- Established and maintained a comprehensive stock management system across operations.
- Created and updated an asset register for organisational resources.
- Assisted with financial tasks, including petty cash management as necessary.
Administrator
Mondelez ire Cadburys
Artane, Dublin
01.2016 - 01.2016
- Assist in processing customer orders accurately and efficiently.
- Input data into systems to maintain up-to-date records.
- Handle all incoming and outgoing correspondence promptly.
Administrator
Shower Doctors
Dublin, Leinster
06.2007 - 04.2015
- Assisted with credit control processes.
- Processed orders for customers in an efficient manner.
- Provided support with financial tasks, including petty cash management as needed.
- Scheduled appointments for service engineers promptly.
- Maintained stock reconciliation to ensure accuracy.
- Managed all incoming and outgoing correspondence effectively.
- Developed and upheld a stock management system across all areas of work.
Education
Bachelor of Arts - Psychotherapy
Limerick University
09.2015 - 06.2019
Affiliations
- Running , Marathons
References
References available upon request.
Timeline
Administrative assistant
Shower Doctors
01.2020 - Current
Administrative assistant Temporary Contract
Trinity College
08.2019 - 10.2019
Office administrative assistant
Ana Liffey Drug Project
02.2018 - 07.2019
Administrator
Mondelez ire Cadburys
01.2016 - 01.2016
Bachelor of Arts - Psychotherapy
Limerick University
09.2015 - 06.2019
Administrator
Shower Doctors
06.2007 - 04.2015