Jennifer Lawlor
Cork,Ireland
Summary
I am a reliable and experienced retail professional with strong skills in customer service, cash handling, stock management, and staff training. I take pride in my product knowledge, attention to detail, and maintaining smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Supervisor
Newbridge Silverware
Cork
05.2023 - 06.2025
- Entrusted key holder responsible for opening and closing the store independently.
- Trained and supported new staff, ensuring high standards of customer service and product knowledge.
- Accurately handled end of day cashing up and securely lodging cash in accordance with company procedures.
- Managed customer engraving orders, ensuring attention to detail and timely completion.
- Assisted with deliveries, overstock procedures, and regular inventory checks.
- Placed and processed store orders to maintain stock levels and meet customer demand.
- Completed weekly and monthly sales and operations reports in the managers absence, ensuring continuity in performance tracking and store planning.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Provided excellent customer service by offering in-depth product knowledge and tailored recommendations to meet customer needs.
Sales Assistant
Clarks
Cork
07.2022 - 05.2023
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities, with sales increases of 5% per week.
- Identified merchandise opportunities that led to 7% increase in sales revenue for shoe care products.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Received, unpacked and sorted high-volume deliveries.
Student Health Care Assistant (Placement)
Cork University Hospital
Wilton, Cork
11.2022 - 02.2023
- Helped design and update treatment plans based on progress and health developments.
- Supported clinical staff to complete health assessments, monitoring daily vitals for patients,
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Kept patient environments clean and neat following optimum hygiene standards.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Library assistant (Work Placement)
University College Cork
College Road, Cork
01.2020 - 02.2020
- Sorted and replenished books to boost borrowing opportunities.
- Input information about new books and resources to library database.
- Assisted students in locating specific books to address needs.
- Fielded questions from students and lecturers about library policies, procedures and services.
- Helped customers to successfully use library computers and equipment.
Sales assistant (Work Experience)
Debenhams
Mahon, Cork
11.2019 - 12.2019
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Performed daily stock replenishment on a continual basis to maximise sales opportunities.
Education
Bachelor of Science - Analytical and Pharmaceutical Chemistry
Munster Technological University
09/2023 -
QQI Level 5 - Nursing Studies
Cork College of Commerce
09/2022 - 05/2023
QQI Level 5 - Leaving Certificate
Ursulines Secondary School
09/2016 - 06/2022
Skills
Professional Skills
- Fulfilling excellent customer service skills by addressing customers in a friendly and helpful manner
- Intuitive recognition of scales opportunities and maximising selling potential,
- Willingness to learn and improve, through receiving and accepting feedback
Interpersonal skills
- Strong Communicator
- Problem Solver
- Adaptable
Technical skills
- POS Systems
- Microsoft Office
- General Computer Skills
Certification
- I obtained a diploma with distinction from my studies in Forensic Science.
- I successfully completed several HSELand courses, including manual and patient handling as well as courses on effective hand hygiene practices.
Personal Information
Timeline
Supervisor
Newbridge Silverware
05.2023 - 06.2025
Student Health Care Assistant (Placement)
Cork University Hospital
11.2022 - 02.2023
Sales Assistant
Clarks
07.2022 - 05.2023
Library assistant (Work Placement)
University College Cork
01.2020 - 02.2020
Sales assistant (Work Experience)
Debenhams
11.2019 - 12.2019
Bachelor of Science - Analytical and Pharmaceutical Chemistry
Munster Technological University
09/2023 -
QQI Level 5 - Nursing Studies
Cork College of Commerce
09/2022 - 05/2023
QQI Level 5 - Leaving Certificate
Ursulines Secondary School
09/2016 - 06/2022
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