Jennifer Lawlor
Cork,Ireland
Summary
I am a reliable and experienced retail professional with strong skills in customer service, cash handling, stock management, and staff training. I take pride in my product knowledge, attention to detail, and maintaining smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Supervisor
Newbridge Silverware
Cork
05.2023 - 06.2025
- Entrusted key holder responsible for opening and closing the store independently.
- Trained and supported new staff, ensuring high standards of customer service and product knowledge.
- Accurately handled end of day cashing up and securely lodging cash in accordance with company procedures.
- Managed customer engraving orders, ensuring attention to detail and timely completion.
- Assisted with deliveries, overstock procedures, and regular inventory checks.
- Placed and processed store orders to maintain stock levels and meet customer demand.
- Completed weekly and monthly sales and operations reports in the managers absence, ensuring continuity in performance tracking and store planning.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Provided excellent customer service by offering in-depth product knowledge and tailored recommendations to meet customer needs.
Sales Assistant
Clarks
Cork
07.2022 - 05.2023
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities, with sales increases of 5% per week.
- Identified merchandise opportunities that led to 7% increase in sales revenue for shoe care products.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Received, unpacked and sorted high-volume deliveries.
Student Health Care Assistant (Placement)
Cork University Hospital
Wilton, Cork
11.2022 - 02.2023
- Helped design and update treatment plans based on progress and health developments.
- Supported clinical staff to complete health assessments, monitoring daily vitals for patients,
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Kept patient environments clean and neat following optimum hygiene standards.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Library assistant (Work Placement)
University College Cork
College Road, Cork
01.2020 - 02.2020
- Sorted and replenished books to boost borrowing opportunities.
- Input information about new books and resources to library database.
- Assisted students in locating specific books to address needs.
- Fielded questions from students and lecturers about library policies, procedures and services.
- Helped customers to successfully use library computers and equipment.
Sales assistant (Work Experience)
Debenhams
Mahon, Cork
11.2019 - 12.2019
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Performed daily stock replenishment on a continual basis to maximise sales opportunities.
Education
Bachelor of Science - Analytical and Pharmaceutical Chemistry
Munster Technological University
09/2023 -
QQI Level 5 - Nursing Studies
Cork College of Commerce
09/2022 - 05/2023
QQI Level 5 - Leaving Certificate
Ursulines Secondary School
09/2016 - 06/2022
Skills
Professional Skills
- Fulfilling excellent customer service skills by addressing customers in a friendly and helpful manner
- Intuitive recognition of scales opportunities and maximising selling potential,
- Willingness to learn and improve, through receiving and accepting feedback
Interpersonal skills
- Strong Communicator
- Problem Solver
- Adaptable
Technical skills
- POS Systems
- Microsoft Office
- General Computer Skills
Certification
- I obtained a diploma with distinction from my studies in Forensic Science.
- I successfully completed several HSELand courses, including manual and patient handling as well as courses on effective hand hygiene practices.
Personal Information
Timeline
Supervisor
Newbridge Silverware
05.2023 - 06.2025
Student Health Care Assistant (Placement)
Cork University Hospital
11.2022 - 02.2023
Sales Assistant
Clarks
07.2022 - 05.2023
Library assistant (Work Placement)
University College Cork
01.2020 - 02.2020
Sales assistant (Work Experience)
Debenhams
11.2019 - 12.2019
Bachelor of Science - Analytical and Pharmaceutical Chemistry
Munster Technological University
09/2023 -
QQI Level 5 - Nursing Studies
Cork College of Commerce
09/2022 - 05/2023
QQI Level 5 - Leaving Certificate
Ursulines Secondary School
09/2016 - 06/2022
Similar Profiles
GHULAM MUHAMMAD JATOIGHULAM MUHAMMAD JATOI
Customer Service and Sales Manager at Rawae'a International Company for Silverware & CrystalsCustomer Service and Sales Manager at Rawae'a International Company for Silverware & Crystals
Mohit ChaudharyMohit Chaudhary
Business Manager at Rezon Luxury SilverwareBusiness Manager at Rezon Luxury Silverware
Mohamed Mostafa ElsayedMohamed Mostafa Elsayed
Partner and Manager at Charming Silverware And Accessories Store.Partner and Manager at Charming Silverware And Accessories Store.
Javed Horgan KhanJaved Horgan Khan
AIML Data Analyst at TransPerfectAIML Data Analyst at TransPerfect
Reisivaldo MirandaReisivaldo Miranda
Mechanical maintenance technician at Belgo AramesMechanical maintenance technician at Belgo Arames