Jennifer Kelly

Claims Processing & Management: Expert in reviewing, processing, and authorising investment claims, ensuring accuracy and adherence to processes and regulations

Timeliness & Deadline Management: Proficient in managing priorities while consistently adhering service levels for processing and payment of claims

Problem-Solving: Ability to identify and resolve any issues or discrepancies in claims, collaborating with customers and other teams to ensure smooth claim processes

Customer Service: Dedicated to delivering superior customer service through efficient and accurate processing of claims while addressing any issues or concerns in a timely matter

Communication Skills: Effective communicator, providing clear and concise updates to customers Effectively communicates with other team members and managers

Regulatory Compliance: Understanding of relevant company guidelines and regulations, ensuring all claims are processed in accordance with legal and company standards