Jennifer Carroll
Kilculln,IE
Summary
Dedicated professional with expertise in customer service, administration, and leadership skills. Proficient in Microsoft Word, Excel, and PowerPoint, with a strong ability to manage time effectively and think critically. Experienced in POS systems, aiming to leverage these skills towards achieving career growth and contributing to organisational success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Duty Manager
Inishowen Gateway Hotel
Buncrana , Donegal
08.2024 - 03.2025
- Supervised daily hotel operations and ensured all departments were functioning smoothly and effectively.
- Managed front desk, guest services, housekeeping, and maintenance teams to ensure high standards of customer service.
- Handled guest complaints and concerns with empathy and professionalism, resolving issues promptly.
- Lead team meetings and provided training to new staff on hotel procedures, customer service, and conflict resolution
Bartender and Kitchen Hand
Williams Hotel
Perth, Western Australia
03.2024 - 07.2024
- Prepared and served a diverse range of cocktails, spirits, wines, and beers in a high-volume bar
- Assisted in the preparation of ingredients for daily service, including washing, chopping, and portioning vegetables and meats
- Supported chefs during peak service times by preparing and delivering ingredients, refilling supplies, and assisting with plating dishes
Waitress
Bib & Tucker
Perth, Western Australia
08.2023 - 03.2024
- Greeted guests and provided them with menus and information on daily specials
- Taking accurate food and drink orders using the POS system and relaying them to the kitchen staff
- Delivering food and beverages promptly and ensure guest satisfaction throughout their dining experience
- Handle guest inquiries and complaints with professionalism and poise
Wedding Coordinator
Martinstown House
Kildare
01.2022 - 07.2023
- Planning and executing over 60 weddings annually, ranging from intimate gatherings to large-scale events with 200 guests
- Collaborating with clients to understand their vision, preferences, and budget to create customized wedding plans
- Managing vendor relationships, including venues, caterers, florists, photographers, and entertainment
- Overseeing event timelines and schedules, ensuring all components of the wedding day run smoothly and on time
- Providing on-site coordination during wedding day to handle any issues, maintain the schedule, and ensure client satisfaction
Duty Manager
03.2020 - 10.2021
- Supervised daily operations, ensuring compliance with company policies, procedures, and standards
- Lead and managed a team of employees, providing guidance, training, and support to ensure high performance
- Addressed and resolved customer complaints and issues in a timely and effective manner, enhancing customer satisfaction
- Coordinated with various departments, including housekeeping and front office to ensure smooth operations
- Conducted regular inspections of facilities to ensure cleanliness, safety, and adherence to standards
Hospitality All Rounder
Killashee Hotel
Kildare
05.2016 - 10.2021
- Supervised a team of housekeepers, ensuring adherence to cleanliness standards and company policies
- Coordinated with the front desk and management to address guest requests and resolve complaints efficiently
Wedding Coordinator
04.2019 - 03.2020
- Served as the primary point of contact for couples, providing personalized service to ensure their vision is executed
- Managed wedding day logistics, including timelines, vendor coordination, and guest management, ensuring a seamless event
- Conducted pre-wedding meetings with couples to finalise details and ensure all expectations are met
- Resolved any last-minute issues calmly and efficiently, ensuring a stress-free experience for the couple
Restaurant Supervisor
12.2018 - 04.2019
- Supervised daily operations, including staff scheduling, training, and performance evaluations, ensuring optimal customer service and operational efficiency
- Conducted regular team meetings to communicate goals, provide feedback, and ensure alignment with the restaurant's objectives
- Handled customer complaints and resolved issues promptly to maintain high levels of guest satisfaction
Housekeeping Supervisor
07.2018 - 12.2018
- Conducted regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness standards
- Collaborated with the maintenance department to report and address any facility issues promptly
Receptionist
10.2017 - 07.2018
- Managed a multi-line phone system, directing calls to appropriate departments or taking messages as needed
- Scheduled appointments, meetings, and conference room bookings, maintaining an organized calendar
- Provided administrative support to various departments, including document preparation and filing
Food and Beverage Attendant
05.2016 - 10.2017
- Assisted with the setup and breakdown of dining areas for Weddings and Conferences
- Taking and delivering food and drink orders accurately, managing multiple tables efficiently
- Collaborated with kitchen staff and other team members to ensure timely and accurate service
Education
Bachelor of Arts - Hospitality
Technological University of Dublin
01.2016 - 01.2020
Leaving Certificate - undefined
Cross And Passion College
Skills
- Customer Service
- Administration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Time Management
- Critical Thinking
- POS Systems
- Leadership Skills
Languages
English
Timeline
Duty Manager
Inishowen Gateway Hotel
08.2024 - 03.2025
Bartender and Kitchen Hand
Williams Hotel
03.2024 - 07.2024
Waitress
Bib & Tucker
08.2023 - 03.2024
Wedding Coordinator
Martinstown House
01.2022 - 07.2023
Duty Manager
03.2020 - 10.2021
Wedding Coordinator
04.2019 - 03.2020
Restaurant Supervisor
12.2018 - 04.2019
Housekeeping Supervisor
07.2018 - 12.2018
Receptionist
10.2017 - 07.2018
Hospitality All Rounder
Killashee Hotel
05.2016 - 10.2021
Food and Beverage Attendant
05.2016 - 10.2017
Bachelor of Arts - Hospitality
Technological University of Dublin
01.2016 - 01.2020
Leaving Certificate - undefined
Cross And Passion College
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