Jennifer Boldt
South Bend,IN
Overview
14
14
years of professional experience
Work History
General Manager
Eyemart Express LLC (Formerly Eyecare Express)
South Bend, IN
08.2015 - Current
- Recruit, train, motivate, and manage store employees, ensuring all team members adhere to company standards.
- Manage daily store operations, including sales, customer service, lab work, and administrative tasks.
- Oversee inventory control, budget management, reporting, and store maintenance.
- Schedule sales staff, lab, patient flow, and doctor to meet business needs.
Assistant Manager
EyeCare Express
South Bend, Indiana
02.2014 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Optician
Eyecare Express
South Bend, Indiana
02.2012 - 02.2013
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Doctor's Office Assistant
Eyecare Express
South Bend, Indiana
02.2011 - 02.2012
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information.
- Maintained positive flow with patients in a fast paced environment while integrating additional unscheduled patients.
Education
High School Diploma -
Michigan Lutheran High School
St. Joseph, Michigan05-2008
Skills
- Problem resolution
- Time management
- Multitasker
- Self Motivated
Summary
Detailed-oriented, dependable, and hardworking professional with over 10 years of experience in sales and office administration. Strong communication and organizational skills, with a focus on achieving goals and exceeding expectations.
Timeline
General Manager
Eyemart Express LLC (Formerly Eyecare Express)
08.2015 - Current
Assistant Manager
EyeCare Express
02.2014 - 08.2015
Optician
Eyecare Express
02.2012 - 02.2013
Doctor's Office Assistant
Eyecare Express
02.2011 - 02.2012
High School Diploma -
Michigan Lutheran High School