My work experience has taught me how to prioritize and use my time wisely. I am a very active listener and ask good questions to help customers feel satisfied and confident they are being well taken care of. My personality Is friendly, caring and loyal. I am a team player and work well with others.
Hi, I’m
JENNIE KRAEMER
Mount Horeb
Summary
Overview
7
years of professional experience
Work History
Budget Blinds of Madison
Administrative Assistant, Appointment Scheduler
09.2022 - 03.2025
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
First Weber
Administrative Assistant, Digital Coordinator
09.2021 - 09.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed Access databases converting complex data into easy-to-interpret data.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Leveraged project management software to schedule, review and monitor progress of deliverables.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Placon
Order Management Specialist
03.2021 - 09.2021
Job overview
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Mueller Sports Medicine Inc.
Customer Service Representative
08.2019 - 03.2021
Job overview
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Compiled customer feedback and recommended service delivery improvements to management.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided back up for customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environment.
Hy-Vee Inc.
Product Sales Specialist
06.2018 - 08.2019
Job overview
- Educated customers on promotions to enhance sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in any store department.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Madison Area Technical CollegeMadison, WI
Associate of Arts from Interior Design
2001
University Overview
Interior Design
Skills
- Leadership
- Teamwork
- Passionate
- Complaint resolution
- Administrative support
- Good listening skills
- Professional telephone demeanor
- Creative problem solving
- Inbound and Outbound Calling
- Credit card processing
- Order Fulfillment
- Sales expertise
- Strategic sales knowledge
- Shipping procedures understanding
- Service standard compliance
- Account management
Timeline
Administrative Assistant, Appointment Scheduler
Budget Blinds of Madison
09.2022 - 03.2025
Administrative Assistant, Digital Coordinator
First Weber
09.2021 - 09.2022
Order Management Specialist
Placon
03.2021 - 09.2021
Customer Service Representative
Mueller Sports Medicine Inc.
08.2019 - 03.2021
Product Sales Specialist
Hy-Vee Inc.
06.2018 - 08.2019
Madison Area Technical College
Associate of Arts from Interior Design
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