Jen Fagan
Coogee,NSW
Summary
I am a dedicated and results-oriented professional with a strong background in office administration and the beauty industry. With 7+ years of experience in salon management, including running my own business, I have developed a robust skill set in coordinating appointments, delivering excellent customer service and administrative excellence, consistently delivering high-quality work and driving successful outcomes. My commitment to continuous learning and personal development is reflected in my passion for wellness and self-care. I also enjoy reading and exploring new places, which helps me maintain a well-rounded and balanced approach to both my professional and personal life. I am eager to bring my expertise and positive attitude to a dynamic team that values growth and excellence.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Paradigm & Co
Sydney
09.2024 - Current
- Performed data entry tasks related to patient information into various databases.
- Answered phone calls to provide assistance, information, and medical personnel.
- Maintain and update patient records in compliance with confidentiality regulations.
- Prepare and manage medical correspondence, including referral letters and reports.
- Maintain inventory of medical office supplies and reorder as necessary.
- Transcribe physician notes, medical histories, and other necessary documents.
- Provide assistance in preparing for patient examinations and procedures as needed.
- Coordinate with hospitals and surgical centres to schedule surgeries, ensuring accurate patient details, surgical requirements and timely bookings.
Traffic Controller
Midwest Traffic Management
Orange, NSW
10.2023 - 07.2024
- Communicated with team members using hand signals and radios.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
Temp Office Coordinator/ Receptionist
Louis Vuitton Head Office
Sydney, NSW
06.2023 - 07.2023
- Booked/managed meeting rooms.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Placed orders weekly for office stationary/refreshments.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Managed building passes for new employees.
- Completed Purchase Orders and Goods Receipts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Temp Receptionist
Scape HQ
Sydney, NSW
05.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Liaised with maintenance staff to maintain building operations and facilities.
- Managed stock-take of office supplies i.e stationary and refreshments.
- Sent out notices/invites via email to all staff in relation to any upcoming work-events.
- Onboarded new staff members.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with office events and activities.
Self Employed
Lashes By Jen
Wicklow, Ireland
05.2022 - 06.2023
- Built up loyal and regular clientele.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managing incoming and outgoing expenses using Excel.
- Managing stock weekly.
- Managing cash and card payments.
- Using social media to promote and showcase work.
- Worked flexible hours across night, weekend, and holiday shifts.
- Dealing with issues from clients/problem solving independently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Temp Receptionist
Pitcher Partners
Sydney, NSW
03.2023 - 04.2023
- Ensuring reception area and meeting rooms were presentable before/after meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensuring a list of clients and visitors was updated and sent to the concierge each day.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Salon Manager
Blink Lash Bar
Wicklow, Ireland
08.2017 - 05.2022
- Managing clients appointments and preparing for treatment.
- Dealing with client questions before treatments.
- Open and lock up salon safely every morning and evening.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
Retail Sales Assistant
Debenhams
Dublin, Ireland
01.2014 - 01.2017
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by providing exceptional customer service and product knowledge.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
Education
HR Support
Alison Online Training
2021
Office Administration Support Skills
Alison Online Training
2021
Eyelash Technician Training
Glamour Lashes
Dublin, Ireland05.2017
Diploma in Nail Technology & Beauty Treatments
Senior College Blackrock
Dublin, Ireland05.2016
Theatrical/ Media Makeup
Dun Laoghaire College of Further Education
Dublin, Ireland05.2014
Skills
- Medical terminology
- Appointment coordination
- Telephone customer support
- Clinical support
- Patient scheduling
- Phone reception
- Administrative support experience
- Multitasking and organization
- Administrative support
REFERENCES
Teah Whiley, Louis Vuitton - 0411544379
Natalie Wellar, ABC Music - 0402956799
Kevin Anderson, MTM Traffic Management - 0434630901
Accomplishments
- 2021, Alison Online Training, HR Support
- 2021, Alison Online Training, Office Administration Support Skills
- 2017, Lash Technician
- 2016, Senior College Blackrock
Languages
English
First Language
Timeline
Medical Secretary
Paradigm & Co
09.2024 - Current
Traffic Controller
Midwest Traffic Management
10.2023 - 07.2024
Temp Office Coordinator/ Receptionist
Louis Vuitton Head Office
06.2023 - 07.2023
Temp Receptionist
Scape HQ
05.2023 - 07.2023
Temp Receptionist
Pitcher Partners
03.2023 - 04.2023
Self Employed
Lashes By Jen
05.2022 - 06.2023
Salon Manager
Blink Lash Bar
08.2017 - 05.2022
Retail Sales Assistant
Debenhams
01.2014 - 01.2017
HR Support
Alison Online Training
Office Administration Support Skills
Alison Online Training
Eyelash Technician Training
Glamour Lashes
Diploma in Nail Technology & Beauty Treatments
Senior College Blackrock
Theatrical/ Media Makeup
Dun Laoghaire College of Further Education