Summary
Overview
Work history
Education
Skills
Timeline
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Jemali Mbambi

Waterford,Ireland

Summary

Dedicated professional with expertise in customer service, cash handling, and sales, complemented by strong communication skills and a team player mentality. Demonstrates proficiency in product knowledge, case analysis, and legal research to deliver exceptional results. Committed to leveraging skills to drive success in customer-focused roles while fostering collaborative environments.

Overview

3
3
years of professional experience

Work history

Customer service executive

Infosys
Waterford, Ireland
09.2024 - Current
  • Assisted in training new staff to ensure consistency in service delivery.
  • Handled high volume calls whilst maintaining professionalism and composure.
  • Recorded customer interactions, providing valuable data for management review.
  • Resolved complaints with proactive problem-solving and analysis.

Store Colleague

Woodies DIY
Waterford, Ireland
06.2023 - 01.2024
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Cleaned and tidied salesfloor to maintain order and enhance customer shopping experiences.
  • Boosted product sales by offering selection guidance to customers.
  • Fostered positive relationships with customers to enhance loyalty and retention.

Store Assistant

Applegreen Petrol Station
Enfield , Meath
11.2022 - 01.2023
  • Operated Point Of Sale (POS) systems to smoothly process transactions.
  • Provided warm and friendly welcome to customers as they entered the store.
  • Assisted team on shop floor to perform precise stock counts, facilitating accurate inventory management.

Festival Volunteer

HAP Solutions
Dublin , Dublin
06.2022 - 08.2022
  • Performed site evaluations and cost estimates to coordinate movement of materials and people.
  • Helped in the daily re-stock of kegs and beverages
  • Served Customers using an contactless cash register

Education

Bachelor of Arts - Law & Business

Maynooth University
10.2020 -

Leaving Certificate 2020

Abbey Community College

Skills

  • Customer service
  • Cash handling
  • Excellent communication skills
  • Team player mentality
  • Customer Service
  • Product knowledge
  • Sales expertise
  • Case analysis
  • Legal research


Timeline

Customer service executive

Infosys
09.2024 - Current

Store Colleague

Woodies DIY
06.2023 - 01.2024

Store Assistant

Applegreen Petrol Station
11.2022 - 01.2023

Festival Volunteer

HAP Solutions
06.2022 - 08.2022

Bachelor of Arts - Law & Business

Maynooth University
10.2020 -

Leaving Certificate 2020

Abbey Community College

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