Jelena Zorko
Delvin
Summary
Experienced administrative worker (Secretary, Office Manager) in a variety of industries, from gambling sector through construction industry to bookkeeping. In all roles, I wanted to learn as much as possible about the industry itself and with my administration knowledge, contribute to better office work and different parts of the company.
My first opportunity in Ireland was in retail sector as a Store Assistant where I learned importance of communication between Store Manager and Store Assistants and colleagues themselves.
Due to my positions within different companies, I am oriented towards achieving goals, details and ad hoc situations. I respond very well in stressful situations. I know how to rank priorities and I am capable of understanding and efficiently dealing with any tasks given to me in order for our group to function as good as it can and I take initiative on my own when needed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Assistant
ALDI STORES Ltd IE
Mullingar
2020.04
- Promoting sales and providing excellent customer service by attending to customer's needs in a prompt and courteous manner
- Contributing to an efficient and co-operative working environment
- Informing team leader about non-scanning products, issues affecting health and safety
- Assisting the Store Manager with feedback on products
- Understanding the importance of inventory control and striving to minimize all areas of stock loss
- Paying close attention to all store key performance indicators such as sales, productivity, price changes, inventory, availability and customer service
- Operating the tills and handling transactions with the utmost care while keeping up the speed and maintaining customer service
- Memorizing all relevant product codes
- Dealing with customers in a friendly and efficient manner and dealing with complaints in a polite and friendly manner
- Having a detailed knowledge about the product range and store layout
- Checking off deliveries
- Rotating stock (checking products expire dates)
- Merchandising stock efficiently in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products
- Recording all wastage
- Cleaning duties (tidying up store floor and tills area, sweeping and washing floors).
Office Manager
Exclusive Konto d.o.o.
Zagreb
2018.06 - 2020.01
- Serving as a link between our clients, other office staff and directors
- Monthly records and calculation of working hours for all employees
- Preparing all necessary documentation for company CEO
- Establishing and implementing all GDPR procedures and records
- All procedures necessary for Act on prevention of money laundering and funding on terrorism
- Preparing contracts for external associates
- Filling up different forms (bank, state,...).
Secretary/Administrator
KFK d.o.o.
Zagreb
2017.04 - 2018.05
- Administrative tasks for accounting and management
- Assistant jobs for bookkeeping in OPERA program
- Updating internal documentation
- Keeping daily records for attendance at work (approx
- 250 employees)
- Monthly records and calculation of working hours for all employees in production (approx
- 250 employees)
- Keeping records of annual leave for all production workers
- External and internal correspondence (phone, fax, e-mail, post)
- Purchase of office supplies.
Executive Assistant
Multibet Consulting d.o.o.
Zagreb
2013.06 - 2017.03
- Writing logs and protocols of the meetings (Croatian and English)
- Preparing documents for signature and notarization of director
- Administrative tasks for accounting and management
- Assistant jobs for bookkeeping, preparation of travel orders and control of personnel records in MARIS accounting program
- Registration of workers
- Contract preparation for external partners
- Independent business meetings in Zagreb and Austria
- Monitoring performance of branches in Austria
- Updating internal documentation
- Obtaining various types of permits and decision for company
- Delivery of documentation for banks, civil and public services
- External and internal correspondence (phone, fax, e-mail, post)
- Purchase of office supplies.
Office Manager
Pelikan Kladionice d.o.o. - WETTPUNKT GROUP
Zagreb
2009.06 - 2013.06
- Organizing business activities for director
- Organizing business activities for regional director from Austria
- Writing logs and protocols of the meetings (Croatian and English)
- Preparing documents for signature and notarization of director
- Administrative tasks for accounting and management
- Preparation of travel orders, control of personnel records and recording incoming post in NAVISION program
- Being in charge of desk cash in office
- Monitoring all reports from slot machine club managers
- Monitoring and sending reports sports betting offices
- Coordinating work in office
- Obtaining various types of permits and decision for company
- External and internal correspondence (phone, fax, e-mail, post)
- Purchase of office supplies.
Education
Leaving Certificate -
Secondary school of administration
Skills
- Office Administration
- Staff Hiring and Management
- Documentation and Report Preparation
- Policy Implementation
- Fast typing and Data Entry
- Computer Proficiency and Microsoft Office
- Organizational Skills (travels, scheduling and calendar management)
- Billing
- Customer Assistance
- Inventory Control and Stock Replenishment
- Cash Handling
- Merchandising and Display
Affiliations
- Amateur photography
Certification
- Driver license B category (15+ years; no chargeable offences)
- ECDL certificate
- German - Goethe Institute license A2 (84/100 points)
Languages
Croatian
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Timeline
Store Assistant
ALDI STORES Ltd IE
2020.04
Office Manager
Exclusive Konto d.o.o.
2018.06 - 2020.01
Secretary/Administrator
KFK d.o.o.
2017.04 - 2018.05
Executive Assistant
Multibet Consulting d.o.o.
2013.06 - 2017.03
Office Manager
Pelikan Kladionice d.o.o. - WETTPUNKT GROUP
2009.06 - 2013.06
Leaving Certificate -
Secondary school of administration
d.o.od.o.od.o.od.o.o
- Driver license B category (15+ years; no chargeable offences)
- ECDL certificate
- German - Goethe Institute license A2 (84/100 points)
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