Jatinder Singh Digmotara

Night Shift (September 2023 – Present)

• In September 2023, I was invited by our DSM to join the night shift operations to provide stability and leverage my experience
• As the only experienced supervisor familiar with night shift operations, my expertise was sought to address challenges and ensure smooth functioning of the shift
• On the night shift, I played a pivotal role in processing our highest volume at DBI7 since the site's launch, contributing to the efficient handling of operations during peak periods
• I contributed to training associates on our new process, "scanless stow," facilitating a smooth transition and ensuring comprehension among the team
• Additionally, during peak periods, I assisted in training new associates, providing them with the necessary skills and knowledge to excel in their roles despite the high workload
• Improved night shift SLI score from worst to best in station for NS

• Proxy for SMDO helping improve one of the key metrics IAQ (In app questions) response rate by 35%
• Led a team of 8 Yard Marshals during dispatch operations, prioritizing safety and ensuring timely arrivals and departures of drivers.
• Managed inbound and outbound processes, including sorting, scanning, staging, and loading packages.
• Monitored KPIs such as on-time dispatch, LAT, RCT, FSAFs, stow and pick rates, and implemented strategies for improvement.
• Conducted regular training sessions resulting in enhanced team performance and knowledge.
• Implemented safety protocols and conducted inspections, resulting in zero workplace accidents.
• Collaborated with cross-functional teams to resolve operational challenges and ensure seamless operations.

• Served as the proxy for the DBI7 Driver Trainer role, training new drivers to prepare them for road delivery.
• Completed two weeks of training before fully covering the role during the absence of the regular trainer.
• Trained between 4-15 new drivers four times per week.

• Up-skilled associates to take on more responsibility and carry out core operations, resulting in a more efficient operation.
• Developed a structured development plan to improve stow rates from an average of 290 to 400 shipments per hour.
• Implemented improvement strategies, including training on best stowing practices and addressing errors through hourly discussions.
• Ensured sort compliance targets were met before the handover to the AM shift.
• Efficiently managed both sides of sortation, including people management, rate monitoring, and mechanical issue resolution, while also learning the Induct side of operations.

Load-Out Operations Assistant

• Managed load-out operations, resolving driver and On-Site Manager issues to ensure smooth operation cycles.
• Maintained pad cleanliness and organization for efficient load-out preparation.
• Submitted necessary forms including Apollo audit, AM load-out form, and flex load-out form.
• Ensured timely staging and routing for load-out.
• Recorded safety hazards and enforced protocols, including the 2-meter rule and PPE compliance.
• Supervised pad associates to ensure task completion.
• Implemented problem-solving measures, such as a problem-solving kit for damaged parcels.
• Collaborated with managers to schedule additional associates for early disposal of cardboard and rubbish.
• Upheld cleanliness and safety standards, conducting regular inspections and ensuring compliance.
• Participated in weekly meetings to report issues and collaborate on solutions.

• Oversaw picking and packing staff, prioritizing tasks and ensuring adherence to company procedures
• Managed inventory supplies, fulfilling orders and reporting shortages to upper management
• Utilized Microsoft Excel to generate pick lists based on sales reports from eBay, Amazon, and Game
• Picked and packed items within specified timeframes, maintaining accuracy and efficiency
• Listed products for sale on eBay, including pricing and inventory management
• Conducted stock checks and corrected discrepancies in the database
• Organized incoming stock, ensuring proper shelving and alphabetical order when necessary
• Managed incoming pallets, arranging suitable storage locations within the warehouse.

• Managed store operations including opening and closing procedures, resolving issues, and ensuring smooth functioning
• Handled sales and customer interactions, providing product information, welcoming customers, and offering services
• Worked across both games and movie sections, selling products, managing stock, and ensuring merchandising compliance
• Managed staff, ensuring tasks were completed accurately and efficiently
• Facilitated customer satisfaction through effective communication and understanding of their preferences
• Engaged in proactive pre-sale calls to inform customers about product availability and promotions
• Actively participated in learning about business management and financial aspects of the store
• Recognized for outstanding performance: Employee of the month (February 2011) Star of the quarter award (Quarter 2 2012) Consistently exceeded pre-order targets, earning incentives like free copies of popular games.