Jason Stoyle
Newark
Summary
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Service Technician
Innoserv
01.2024 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in chemical and beverage equipment.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Senior Mortgage Loan Processor
Equity Resources, INC
07.2021 - 11.2023
- Performed thorough review and analysis of borrower's credit, income and assets, appraisals, title and insurance information as required by loan program before submitting files to underwriting.
- Provide support to loan officer and underwriting teams by ensuring th timely, judicious and accurate processing of mortgages
- Document all communication related to each loan application in companies LOS system's conversation log.
- When requested, directly communicate with customer in writing and by telephone to obtain missing documentation required for each loan.
- Expertise in conforming and non-confirming loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural development loans.
- Ensure compliance with company policies, underwriting guidelines and lending program requirements.
- Ensure all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
- Complete required loan submission, re-submission, and closing checklists.
- Manage pipeline of about 40 loans effectively with 25+ loan closings per month.
- Piloted and implemented Clear to Close Initiative Program closing loans in 15 days
- Mentored group of processors, with loan escalations, and performed weekly check-ins with them
- Consulted with outside vendors to identify and resolve loan closing issues
Loan Processing Manager
Equity Resources, INC
03.2021 - 07.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive employee relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Monitored pipelines to track and log status of loans.
- Assisted in role out of Fly program which closed loans in 15 days
Senior Mortgage Loan Processor
Equity Resources, INC
04.2020 - 03.2021
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Was in top 10% of number of loan closings.
Mortgage Loan Processor
Equity Resources, INC
04.2016 - 04.2020
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Set up and completed loan submission packages.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Developed and maintained relationships with customers, lenders and other third parties.
- Closed on average 35-40 loans per month
Property Damage Claims Representative
State Farm Insurance
09.2014 - 04.2016
- Exercised proper judgment and decision making to analyze over 25 claims per week.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified suspicious losses and contacted manager for investigative assistance.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Auto Claims Processor
State Farm Insurance
08.2012 - 09.2014
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Was in top 10% for department for volume handled
Rural Carrier Associate
United State Postal Service
11.2002 - 11.2011
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Installer
Auto Illusions
11.1998 - 11.2007
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Assisted with system design and layout to optimize installations and continuous performance.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
Bachelor of Business Administration -
Mount Vernon Nazarene University
Mount Vernon, OH04.2016
Skills
- Analytical skills
- Critical Thinking
- Processing Procedures
- Data collection
- Customer service
- Courteous and professional
- Teamwork and coordination
- Detail orientation
- Client advocacy
- Notetaking and documentation
Certification
- Ohio Insurance Producer License
- Kentucky Insurance Adjuster License
Timeline
Field Service Technician
Innoserv
01.2024 - Current
Senior Mortgage Loan Processor
Equity Resources, INC
07.2021 - 11.2023
Loan Processing Manager
Equity Resources, INC
03.2021 - 07.2021
Senior Mortgage Loan Processor
Equity Resources, INC
04.2020 - 03.2021
Mortgage Loan Processor
Equity Resources, INC
04.2016 - 04.2020
Property Damage Claims Representative
State Farm Insurance
09.2014 - 04.2016
Auto Claims Processor
State Farm Insurance
08.2012 - 09.2014
Rural Carrier Associate
United State Postal Service
11.2002 - 11.2011
Installer
Auto Illusions
11.1998 - 11.2007
Bachelor of Business Administration -
Mount Vernon Nazarene University
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