Jason Sabir
Athlone
Summary
Ambitious professional with a proven track record in sales, customer service, and office administration. Demonstrates strong organizational skills and effective time management, adapting quickly to changing environments. Excellent interpersonal communication and relationship-building abilities drive results and foster collaboration. Committed to leveraging creativity and analytical skills to contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Clerical Officer
Department of Social Protection
Galway, Ireland
03.2025 - 12.2025
- Processed customers for public service cards and PPS numbers.
- Adhered to agreed protocols and guidelines in support of healthcare practice.
- Handled confidential documents with discretion, upholding data protection laws and privacy standards.
- Responded to telephone and face-to-face enquiries, providing exceptional customer service and redirecting queries as necessary.
- Monitored data entry priorities and processed critical tasks.
Claims Administrator Illness Benefit
Department of Social Protection
Dublin, Ireland
05.2024 - 11.2024
- Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims.
- Coordinated with policyholders to gather necessary documentation for claim validation.
- Delivered exceptional customer service, addressing enquiries and concerns with professionalism.
- Processed new insurance claims, meticulously verifying details to uphold company policies.
- Liaised with customers via phone to obtain claim details.
- Reviewed applicants' files and updated accordingly.
- Stored all company information securely in compliance with company, legal, confidentiality, and security policies.
Merchant Onboarding Specialist
Financeit
Toronto, Canada
02.2021 - 03.2023
- Supported approval processes through detailed documentation review.
- Assisted in addressing merchant inquiries swiftly via email and phone.
- Determined and communicated policy exceptions to supervisors.
- Reported escalations and suspicious merchant applications to management for timely resolution.
- Informed management of identified inefficiencies.
- Identified potential new accounts and followed up on inbound inquiries and business development leads.
- Cultivated robust professional relationships.
- Collaborated with marketing, sales, risk, and operations teams to enhance business strategies.
- Reviewed merchant websites for compliance with company policies and industry standards.
- Assisted in ongoing risk assessment and monitoring within merchant onboarding workflows.
- Executed comprehensive KYB checks using multiple verification tools.
Funding Officer
Financeit
Toronto, Canada
06.2019 - 02.2021
- Managed inbound and outbound calls to verify applicant data.
- Assisted teams in collaborating with sales, underwriting, collections, risk, and customer service.
- Ensured adherence to high standards in handling loan transactions.
- Provided prompt service to partners and borrowers.
- Evaluated applications according to policy criteria.
- Liaised effectively with partners and consumers.
- Monitored processes to mitigate loss from financial misconduct.
- Directed documentation concerns to management for resolution.
Retail Sales Associate
Marks and Spencer
Athlone, Ireland
01.2017 - 05.2019
- Resolved customer queries through active listening and problem-solving skills.
- Assisted customers in locating products by providing detailed information to enhance shopping experience.
- Supported customers in selecting products tailored to personal needs and preferences.
- Communicated new products and promotions to customers to drive sales.
- Maintained shelves in a neat and organised manner through effective visual merchandising.
- Worked flexibly across various customer access points.
- Managed stock levels on the shop floor by regularly updating displays for maximum visual appeal.
- Achieved sales targets by delivering proactive promotion and exceptional customer service.
High-end Retail Team Lead Sales( Contract Work)
Harding Brothers Ltd Bristol/ Cunard Line
Bristol, United Kingdom
06.2014 - 01.2017
- Facilitated staff meetings to support task delegation and workload assignment.
- Provided quality service with a friendly and professional manner.
- Cultivated professional relationships with team members to assist in issue resolution.
- Managed conflict resolution within the team, promoting a positive and productive work environment.
- Delivered quality service with friendly and professional demeanour.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Initiated and managed weekly meetings to discuss progress, address challenges, and strategise future actions.
- Monitored staff performance and developed improvement plans.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
Accounts Payable Clerk
Integrity recruitment Perth
Perth, Australia
04.2012 - 03.2014
- Maintained up-to-date records of accounts payable ledger, ensuring timely payments to suppliers.
- Completed administrative duties, opening post, printing invoices and monitoring emails.
- Processed invoices accurately and efficiently, matching them with purchase orders and delivery notes.
- Managed payments to suppliers through BACS and cheque, ensuring timely settlement of accounts.
- Maintained confidentiality of financial information, adhering to data protection legislation.
- Collaborated effectively with staff, contractors and payroll teams, enabling smooth, efficient payment processes.
Education
Diploma of Higher Education - Diploma in Executive And Personal Coaching
The Irish Lifecoach Institute (ILI)
Dublin2024
Bachelor of Arts - Bachelor of Business (Honours) level 8 Athlone Institute of Technology
TUS
Athlone, WH01-2012
Bachelor of Arts - Bachelor of Business And Real Estate level 7 Athlone Institute of Technology
TUS
Athlone, WH01-2010
Skills
Time management
Customer service
Adaptability
Organizational skills
Problem solving
Interpersonal skills
Active listening
Computer proficiency
Multitasking
Contract negotiation
B2B expertise
Product knowledge
Account management
Reliability and trustworthiness
Leadership skills
Critical thinking
Professionalism and work ethic
References
- Available on Request
Timeline
Clerical Officer
Department of Social Protection
03.2025 - 12.2025
Claims Administrator Illness Benefit
Department of Social Protection
05.2024 - 11.2024
Merchant Onboarding Specialist
Financeit
02.2021 - 03.2023
Funding Officer
Financeit
06.2019 - 02.2021
Retail Sales Associate
Marks and Spencer
01.2017 - 05.2019
High-end Retail Team Lead Sales( Contract Work)
Harding Brothers Ltd Bristol/ Cunard Line
06.2014 - 01.2017
Accounts Payable Clerk
Integrity recruitment Perth
04.2012 - 03.2014
Diploma of Higher Education - Diploma in Executive And Personal Coaching
The Irish Lifecoach Institute (ILI)
Bachelor of Arts - Bachelor of Business (Honours) level 8 Athlone Institute of Technology
TUS
Bachelor of Arts - Bachelor of Business And Real Estate level 7 Athlone Institute of Technology
TUS