Jason McGuinness
Dublin,Ireland
Summary
Dedicated professional with a strong focus on customer service excellence and a proven track record of resolving customer issues efficiently. Highly motivated to enhance product quality and drive performance within BAU and service teams. Committed to continuous learning and improvement, with a 'can do' attitude and a willingness to engage actively with customers and colleagues. Known for being friendly, approachable, and always ready to offer advice to better myself & others. Love working for DN these last 15 years and when this new opportunity arose I saw it as a great stepping stone to knowledge, growth and success, not only for me but more importantly for DN & our customers
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
BLF Banking Product Specialist & Trainer
Diebold Nixdorf
Dublin, Ireland, IE & UK
2022.03 - Current
- Training engineers on Banking and Electric Vehicle Charging products
- Engineer quality and improvement
- Product Improvement
- Daily engagement with Bank of Ireland & PTSB
- Running Poor Performer programme's for BOI & PTSB
- Directly trying to impact and improve KPI's like Repeat, TIN% and Availability etc.
- Specialist in Banking HW and Electric Vehicle Charging
- Lead specialist for Electric Vehicle Charging training, support and advice
- Cost reduction for Banking, BAU and FSE
- Identifying ways to make training manuals, information etc available in an easier way for engineer to access and understand
Field service technician
Diebold Nixdorf
Dublin, Ireland
2011.01 - 2022.03
- BAU Engineer across all Banking & Retail accounts
- SW and HW engineer
- Leinster regional rep for 15+ engineers for the entire period it was active
- Winner of the first ever awarded "Engineer of the Quarter" & "Engineer of the Year" in 2015
- Customer service specialist
- Managing stock levels
- Business Development role while working as an FSE
- PAT testing role while working as FSE, official PAT tester for the now closed DN Dublin office in Citywest
Electrician
Various
Dublin, Ireland
2003.06 - 2011.01
- Repaired faulty equipment, resulting in minimal downtime.
- Performed preventative maintenance tasks to reduce potential future issues.
- Collaborated efficiently with other contractors on larger scale assignments.
- Installed and maintained wiring for enhanced building functionality.
- Worked on Domestic, Industrial and Commercial contracts
- Fully Qualified Electrician
- Apprenticeship 2003 to 2007
- Qualified Electrician work 2007 to 2011
- Still hold a Qualified Electricians card
- Re-used my skills to run Electric Vehicle Charging for DN UK & IE
Education
FETAC Level 6 Qualification - Electrician
Dublin Institute of Technology
Ireland 2003.06 - 2007.12
Skills
- Customer service excellence
- Highly skilled in fixing issues for customers
- Highly motivated on a customer focus level
- Strive to push our products to be the best they can be
- Focused on pushing our BAU and service teams to deliver the best performances possible
- Always wanting to learn more and push myself to be the best I can in any field I work in
- Willingness to constantly engage and listen to deliver the best for our customers and our colleagues
- Always on hand to offer advice and better others
- Friendly, approachable and never say never, always believe something can be done to improve everything and anything
- Complete "Can do" attitude
Affiliations
- Reading - Further education and keen interest in Biographies
- Fully dedicated member of a Professional Football Club in Dublin, Ireland - Bohemian FC
- PC Building
- Sports
Accomplishments
First ever awarded "Engineer of the Quarter" and "Engineer of the Year" DN Ireland
Fully qualified electrician
Fully qualified PAT tester
In house DN certified trainer across multiple banking products and engineer improvement training
Electric vehicle charging specialist and trainer - Wallbox, Alfen, Alpitronic & Heliox
References
References available upon request.
Timeline
BLF Banking Product Specialist & Trainer
Diebold Nixdorf
2022.03 - Current
Field service technician
Diebold Nixdorf
2011.01 - 2022.03
Electrician
Various
2003.06 - 2011.01
FETAC Level 6 Qualification - Electrician
Dublin Institute of Technology
2003.06 - 2007.12