Jasmine-Lee Coughlan
Dublin
Summary
Passionate Service Professional with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Service-focused Brand Ambassador with experience delivering professional, positive customer experiences. Embodies brand ethos, identity and values for passionate selling. Manages time and priorities constructively to meet staff and client needs.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Barista
Greenstraw Cafe
Swords, Dublin
01.2023 - Current
- Created speciality drinks according to exact customer requests and preferences.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
Brand Ambassador
Dollhouse Agency
Dublin
10.2021 - Current
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Advocated for individuals and provided representation in professional settings.
- Promoted products and services to target audience through strategic marketing campaigns.
- Established and maintained positive relationships with clients for increased brand loyalty.
- Retained industry and service knowledge to provide helpful, informative guidance.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Worked for a number of different companies taking on diverse roles.
Barista
Mad Coffee
, Dublin
02.2022 - 12.2022
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Floor supervisor
The Blackforge
, Dublin
03.2021 - 02.2022
- Applied positive customer service approach to increase satisfaction levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Led by example in providing customers with attentive, professional restaurant service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Barista
Chez Alex
Brooklyn, New York City
05.2019 - 02.2020
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Waitress
Social Bar & Grill
Manhattan, New York City
05.2018 - 05.2019
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Arranged tables and set up linens and silverware in preparation for guests.c
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Demonstrated exceptional memory and communication skills for reliable and trusted service
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
Service professional
Woodfield Country Club
Boca Raton, Florida
10.2017 - 05.2018
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
Education
GCSEs - Leaving Cert
St. Kevin's College
Dublin, Leinster 09.2007 - 06.2013
Skills
- Strong communication
- Microsoft Office
- New staff training
- Latte art
- Customer-focused
- Workflow management
Timeline
Barista
Greenstraw Cafe
01.2023 - Current
Barista
Mad Coffee
02.2022 - 12.2022
Brand Ambassador
Dollhouse Agency
10.2021 - Current
Floor supervisor
The Blackforge
03.2021 - 02.2022
Barista
Chez Alex
05.2019 - 02.2020
Waitress
Social Bar & Grill
05.2018 - 05.2019
Service professional
Woodfield Country Club
10.2017 - 05.2018
GCSEs - Leaving Cert
St. Kevin's College
09.2007 - 06.2013
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