Jannet Diana
Dublin,Ireland
Summary
Jannet Diana is a Senior Program Manager with over six years of experience managing complex projects in technology, healthcare, public sector, and financial disciplines. She is certified in Lean Six Sigma, SAFe, and PRINCE 2 methodologies. Jannet currently leads a team at Mastercard, developing strategic plans and ensuring project delivery. She has expertise in Agile Methodology, Tableau, Alteryx, and project management tools like Jira and Asana. Jannet holds an MSc in Project Management from UCD, Michael Smurfit Business School, and a Bachelor of Engineering in Biotechnology from CMR Institute of Technology1.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Technical Program Manager
Mastercard
Dublin, Ireland
12.2024 - Current
- Lead the planning, execution, and delivery of complex technical projects, ensuring alignment with business objectives and successful outcomes.
- Coordinate efforts across multiple teams (Engineering, Product, Release Management, Leadership) to ensure effective communication, alignment, and successful project delivery.
- Proactively identify and mitigate potential risks and issues that could impact project success, ensuring timely and within-budget delivery.
- Manage stakeholder expectations through regular communication, building strong relationships, and ensuring alignment across the organization.
- Identify and implement process improvements to increase efficiency, effectiveness, and productivity, driving continuous improvement and operational excellence.
- Contribute to technical discussions, provide guidance and support, and ensure alignment with technical requirements and expectations.
- Guide and mentor program managers and other team members, promoting career growth, development, and a culture of leadership.
Senior Technical Program Manager
Mastercard
Dublin, Ireland
09.2022 - 12.2024
- Implemented and refined project management methodologies (e.g., Agile, Scrum), improving project delivery efficiency.
- Cultivated strong relationships with key stakeholders, including executives and engineering leads.
- Communicated project status, risks, and issues effectively, ensuring alignment and informed decision-making
- Led and mentored a team of Junior Technical Program Managers, fostering a culture of working together and achieving delivery targets
- Successfully built and scaled a high-performing technical program management team
- Developed and executed strategic plans for large-scale technical programs, aligning projects with business objectives.
- Defined project scope, requirements, and metrics, ensuring alignment with business goals and stakeholder expectations.
- Proactively mitigated program risks, preventing delay in customer delivery
- Developed and implemented technical program management best practices, streamlining processes.
- Deep understanding of Scrum, Agile and PRINCE2 methodologies, enabling effective project management.
- Experience with project management tools (e.g., Jira, Aha, Rally).
Project & Portfolio Management Consultant
PwC
Dublin, Ireland
01.2019 - 08.2022
- Lead change programmes and project delivery through managing outputs and deliverables, to engagement objectives, timelines, and budget
- Managed client relationship through confident and build trusted relationships
- Collaborate with the stakeholders to set and manage scope, schedule, and budget
- Ensure project plans, project logs, risk logs, mitigation plans and budgets are managed effectively
- Apply project management tools and techniques to produce high quality value add outputs and deliverables
- Build and foster relationships with external clients and internal colleagues to assist in generating new growth opportunities
- Facilitated in tailoring project proposals for potential Project Management opportunities
- Introduced Agile Methodology for day-to-day planning and review of PM activities. Contributed to process and system improvement with the knowledge acquired in handling litigation as a case manager
- Working on introducing novel and technology driven automation tools to optimise manual and redundant activities as part of client engagement
- Worked on Automation, process efficiency and change management projects to achieve the desired business needs.
Project Manager
Adaptive HVM Limited
Dublin, Ireland
10.2018 - 01.2019
- Developed project plan with milestones and deadlines, tracking progress against schedule interfacing with software development.
- Conducted risk assessment, prepared contingency plan and portfolio of the project to report into senior management
- Followed internal SOPs for change management, incident management and escalation
- Perform business analysis and process stream mapping
- Design and development of training documentation
Recruitment Executive
Life Science Recruitment
Dublin, Ireland
01.2018 - 06.2018
- Source, select / screen and recruit Contract and Permanent professionals utilising database, social media channels, web-based advertising, industry networks and head-hunting techniques.
- Managed the complete recruitment process lifecycle.
- Understand and meet revenue targets.
- Develop and maintain an expert knowledge of the Sector whilst building an effective and appropriate network.
- Develop lasting relationships through demonstrating added value to both clients and candidates.
- Provide effective account management of existing clients as well as developing business with new clients.
Project Management Executive
Biocon Ltd
Bangalore, India
06.2014 - 04.2016
- Strategic planning & implementing with demonstrated abilities in smooth functioning of overall Biocon’s Glargine Biosimilar project operations and enhancing operational efficiency to maximize customer satisfaction
- Close liaison with Biocon partners in emerging markets to ensure co-development programs dovetail with management expectations on timelines across multiple moving parts in high GMP and regulatory business environment
- Monitored project risks and scope creep to identify potential problems and proactively identifying solutions to address in advance
- Deliver accurate project planning and reporting, including budget Vs actual status, revenue reports, project plans, milestone reporting
- Follow up on updates, strategy review and improve quality client relationship
- Have been up to date with the current market trends and product information to provide clients with appropriate inputs
- Scouted for new business opportunities by engaging with sales and marketing teams
- Handled clients with a high level of professionalism, offering best service in the industry
- Attended workshops with respect to Lean Six Sigma in QA area
- Created and sustained dynamic environments that foster development opportunities and motivates high performance amongst team members
- Worked with international audit teams and tracked day to day activities to adhere to compliance
Education
Msc - Project Management
UCD, Michael Smurfit Business school
Dublin 09.2016 - 09.2017
Bachelor of Engineering - Biotechnology
CMR Institute of technology
India 06.2009 - 04.2013
Skills
- Strategic Vision
- Leadership
- Effective communication
- Problem-Solving
- Emotional Intelligence
- Cultural Competence
- Emotional Resilience
- Delegation
- Time Management
Certification
- Certified SAFe® 6 Agilist
- Certified SAFe® 5 Advanced Scrum Master
- PRINCE2® Foundation in Project Management
- PRINCE2® Practitioner in Project Management
- Lean Six Sigma Yellow Belt
References
References available upon request.
Timeline
Lead Technical Program Manager
Mastercard
12.2024 - Current
Senior Technical Program Manager
Mastercard
09.2022 - 12.2024
Project & Portfolio Management Consultant
PwC
01.2019 - 08.2022
Project Manager
Adaptive HVM Limited
10.2018 - 01.2019
Recruitment Executive
Life Science Recruitment
01.2018 - 06.2018
Msc - Project Management
UCD, Michael Smurfit Business school
09.2016 - 09.2017
Project Management Executive
Biocon Ltd
06.2014 - 04.2016
Bachelor of Engineering - Biotechnology
CMR Institute of technology
06.2009 - 04.2013
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