Janet Sainthouse
Ty Croes, Anglesey ,Wales
Summary
Accomplished professional with expertise in project management, team building, training, and business development. Demonstrates exceptional time-management, creative thinking, and resilience under pressure. Proven track record in customer service excellence and engagement, public speaking, and product knowledge. Committed to leveraging skills to drive business growth and enhance customer satisfaction.
Overview
36
36
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Founder/Director
Jaspels Anglesey Craft Cider
Aberffraw, Wales
06.2017 - 12.2024
- Researched and launched an award winning cider making business on the Isle of Anglesey.
- Made strategic decisions to guide company's growth and expansion.
- Fostered customer loyalty with excellent service standards and quality products.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Oversaw product development while maintaining 5* Food Hygiene standards.
- Served as mentor and role model for aspiring entrepreneurs, sharing knowledge and expertise.
- Served as official representative of organisation to public groups.
Wedding Industry Blogger
Beautilicious 40 Bride
Cheshire , England
07.2012 - 07.2015
- Created a unique award winning wedding blog aimed at women over 40.
- Maintained high standards of content quality.
- Conducted in-depth research to create richly-detailed features.
- Edited projects in each stage to improve writing, eliminate errors, and identify areas of improvement.
Motivational Consultant
Slimming World
Cheshire , England
04.2001 - 09.2012
- I held two very successful groups for Slimming World as a Franchise for 11 years.
- I liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
- I earnt client trust with confidential personal planning, encouraging their confidence and personal growth as they became healthier.
- I developed skills in public speaking and was well respected in my field.
Travel and Tourism Manager
Various
Cheshire/Manchester , England
09.1988 - 07.2001
- Maintained strong working relationships with colleagues and senior management.
- Answered queries and handled complaints to provide outstanding customer service.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Negotiated contracts with vendors, reducing operational costs.
- Streamlined booking processes, enhancing customer experience.
- Reviewed feedback from customers, leading to continuous improvement in services offered.
Education
BTEC National Diploma - Business Studies and Travel & Tourism
South Trafford College
Cheshire/England 09.1986 - 06.1988
O Levels, CSE's - Maths, English, French, History, Biology, Chemistry
Altrincham Grammar School for Girls
Altrincham/Cheshire 09.1981 - 06.1986
Skills
- Project Management
- Team building and training
- Time-management
- Creative thinking
- Customer service excellence
- Customer engagement
- Public speaking
- Product knowledge
- Resilience under pressure
- Business development
Accomplishments
- I was awarded a MP HERoes award from Virginia Crosbie, MP of Anglesey in 2022.
"In recognition of oustanding business success and achievement"
- My cider making business won the SUSTAINABLE BUSINESS WALES 2018
Affiliations
- I am a member of the Tenovus Charity "sing with us" choir (Bangor)
- I upcycle furniture in my spare time
- I am a member of a local walking group
Certification
- City & Guilds - Food Safety and Hygiene for Manufacturing - Level 2
Timeline
Founder/Director
Jaspels Anglesey Craft Cider
06.2017 - 12.2024
Wedding Industry Blogger
Beautilicious 40 Bride
07.2012 - 07.2015
Motivational Consultant
Slimming World
04.2001 - 09.2012
Travel and Tourism Manager
Various
09.1988 - 07.2001
BTEC National Diploma - Business Studies and Travel & Tourism
South Trafford College
09.1986 - 06.1988
O Levels, CSE's - Maths, English, French, History, Biology, Chemistry
Altrincham Grammar School for Girls
09.1981 - 06.1986
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