Janet Dillon
Dublin
Summary
Program Manager with proven ability to lead large cross-functional teams, manage multimillion-dollar portfolios, mitigate risk, and deliver programs on time and on budget. Skilled in governance, process improvement, Agile stakeholder management, and driving alignment across geographically distributed teams.
Overview
33
33
years of professional experience
4
4
Certifications
Work history
WW Product Manager
Dell Education Services
Dublin, IRELAND
01.2019 - 01.2023
- Achievements:
- Designed and delivered NextGen Subscription offers on schedule and on budget, exceeding all KPIs for launch (revenue, margin, CX).
- Doubled Education Subscription business from FY22→FY23.
- Managed portfolio generating 80% of Education Services’ $190M revenue.
- Responsibilities:
- Global ownership for Education Subscriptions, Consulting, and Training Credits.
- Developed program plans, schedules, work-stream roadmaps, migration planning, dependency tracking, and risk mitigation frameworks across multi-year initiatives.
- Established governance model, KPIs, and post-launch performance reviews.
WW Strategic Program Manager
Dell Education Services
Dublin, IRELAND
01.2017 - 01.2019
- Achievements:
- Designed and delivered unified $50M+ Credits Program on schedule and on budget.
- First team at Dell to offer online sales of RSA/EMC services on www.dell.com.
- Responsibilities:
- Managed multi-year, 50-person global program to unify Dell/EMC/RSA Credits.
- Directed integration strategy, governance, risks, platform and customer migration, pricing changes, and business continuity.
EMEA Education Services Regional Readiness Lead
Dell Education Services
Dublin, IRELAND
01.2015 - 01.2017
- Recovered failing WW portfolio from 77% to above 90% target. Delivered 95% Customer Experience score (highest globally) through root cause analysis and operational improvements.
EMEA Growth Program Manager
Dell Education Services
Dublin, IRELAND
01.2014 - 01.2015
- Generated €1.2M+ incremental revenue for portfolio through strategic programs and portfolio expansion.
WW Product Manager
Dell Consulting Services
Dublin, IRELAND
01.2012 - 01.2014
- Launched Dell’s first transactional Agile Consulting Services, generating $2M+ incremental revenue.
WW Portfolio Manager
Dell CSMB Services
Dublin, IRELAND
01.2011 - 01.2012
- Delivered 10% revenue growth on >$50M portfolio through new services strategy.
Multiple Technical Roles
Oracle Corporation
Dublin, IRELAND And California, USA
01.1990 - 01.2010
- Held progressive roles including Principal Product Manager, Program Manager, Product Manager, Consultant, and Developer.
- Delivered 10% YoY growth for $150 M consulting business across 52 countries.
- Delivered 10% YoY growth for $150 consulting business across 52 countries.
Education
B.A.I. (Honors) - Computer Engineering, B.A. Mathematics
Trinity College Dublin
Dublin, IRELANDSkills
- Program Delivery
- Stakeholder Alignment
- Cross-Functional Leadership
- Program roadmaps & workstreams
- Budget & Financial Modelling
- Risk & Issue Management
- GTM Execution
- Escalations
- Change Management
- Portfolio Strategy & Planning
Certification
- Prince2 Practitioner, Certified Scrum Product Owner (CSPO) & Scrum Master (CSM)
- Pragmatic Product Manager (Level VI) & Pragmatic Product Marketer
Languages
English
Native
French
Intermediate
Italian
Elementary
Accomplishments
- Multiple Michael Dell Champion Awards (2015, 2016, 2018, 2019) for innovation and delivery excellence
- Gold Merit Award for unification of Dell/EMC global training credits systems (2018)
- Education Services Worldwide Employee of the Quarter (2018)
- Game Changer Award for delivery excellence (2019, 2020, 2022, 2023)
References
References available upon request.
Timeline
WW Product Manager
Dell Education Services
01.2019 - 01.2023
WW Strategic Program Manager
Dell Education Services
01.2017 - 01.2019
EMEA Education Services Regional Readiness Lead
Dell Education Services
01.2015 - 01.2017
EMEA Growth Program Manager
Dell Education Services
01.2014 - 01.2015
WW Product Manager
Dell Consulting Services
01.2012 - 01.2014
WW Portfolio Manager
Dell CSMB Services
01.2011 - 01.2012
Multiple Technical Roles
Oracle Corporation
01.1990 - 01.2010
B.A.I. (Honors) - Computer Engineering, B.A. Mathematics
Trinity College Dublin