Janaki Devi
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Specialist
Gloabl Education India(GEI)
07.2022 - Current
- Processing and preparing financial/ commission statements for internal BD’s and external agents.
- Preparing product or service reports by collecting and analyzing student’s information. Reviewing and performing audits on financial invoices and reports.
- Effective record keeping for the agents & BD’S credit information systematically for all the brands.
- Reconciled Bank statements to maintain an up-to-date record of outstanding balances, ensuring prompt resolution of discrepancies.
- Assisted with month-end closing procedures, contributing to a streamlined and timely financial reporting process.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Ensured to set up effective finance (Commissions & Bonuses) related calculations and communications with internal stakeholders and external partners. Provide recommendation to improve the process operation.
- Taken imitativeness to work on new projects and ensured to pay outstanding agents on time whom we haven’t in the past.
- Supported cash forecasting efforts by providing timely information on upcoming payment obligations, aiding in effective cash management strategies.
- Implemented internal controls to prevent duplicate payments, safeguarding company funds and maintaining financial integrity.
Credit Controller & Finance Assistant
Global Education India (GEI)
07.2019 - 07.2022
- Processing, verifying, and posting receipts for services rendered
- Researching and resolving account discrepancies
- Processing invoices on Agresso and allocating payments
- Maintaining records regarding payments and account statuses and ensure that debts are paid in a timely manner
- Chase overdue invoices by telephone and emails within agreed timescales
- Regularly contacting students to ensure all relevant debts are managed, as necessary
- Maintain student’s credit information systematically and ensure timely update on student’s master information under appropriate approval process
- Conduct proper credit investigation of potential students, evaluate, and review the credit worthiness of students according to company credit policy
- The UK BD Team is at the forefront of revenue generation through recruitment of prospective students mainly through the agent’s channel for various GUS entities
- This activity is represented mainly by stakeholder and/or account management
- Ensure monthly processing deadlines are met as required
- Develop the credit management capability within the practice other duties as delegated from time to time by the Finance Manager or any other person designated in their absence
- Subject matter expert by researching and understand the process procedures
- Send out monthly cash collection report to the stakeholders and status confirmation of each student during enrolment
- Analyse reports and MIS to provide recommendation to improve the business operations
- Consistently collected over 90% of debt for each month
- Received several appreciations from the head of operations for the good work
Senior process executive
Synchrony Financial
09.2017 - 03.2019
- Taking inbound recovery collection calls in a professional manner while keeping and improving customer relations
- Reviewing the special credit (payment plans) customers to ensure all relevant debts are managed as necessary for deceased coded accounts, delinquent coded and bankruptcy coded
- Monitoring accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity
- Providing the settlements and helping the customer for improve the credit score
- Dealing with the third-party agency to help the customer to close their delinquent and deceased accounts
- Helping the fraud team to research and analyse whether the account is really a fraud account
- Coding and decoding of the accounts depending on the status
- Reporting the daily, weekly and monthly metrics to the Assistant vice president and manager
- Training new staff on recovery accounts, deceased accounts, bankruptcy accounts and for current accounts
- At Synchrony Financial awarded with the customer’s appreciations and client appreciation
Process executive
Cognizant
08.2015 - 03.2017
- Reviewing open accounts for collection efforts
- Making outbound collection calls in a professional manner while keeping and improving customer relations
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency and discuss them with management
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- Mail correspondence to customers to encourage payment of delinquent accounts
- Faxes documents to accounts and follow up
- Familiarity with laws related to debt collection (e.g., FDCPA)
- Was awarded spotlight performer for having the best performance throughout the year
Education
MBA - Fianace & HR
MRM College of Management (Osmania University)
India06-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
Timeline
Specialist
Gloabl Education India(GEI)
07.2022 - Current
Credit Controller & Finance Assistant
Global Education India (GEI)
07.2019 - 07.2022
Senior process executive
Synchrony Financial
09.2017 - 03.2019
Process executive
Cognizant
08.2015 - 03.2017
MBA - Fianace & HR
MRM College of Management (Osmania University)
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