Janaina Cassoli da Cruz
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Visa Consultant
Visa HQ
01.2023 - Current
- Collecting sensitive information for clients around the world
- Aided language barriers between clients and administration staff
- Analogizing and finalizing visas
- Handling sensitive delivery documentation to the client
- Complain Resolution
Supervisor
BLS international
01.2018 - 01.2023
- Collected and analyses information from Spanish citizens to carry out the Irish visa compliance processes
- Liaising with the Spanish and Irish embassies
- Adhering to stringent confidentiality protocols when handling sensitive documents
- Aided language barriers between clients and administration staff
- Resolving customer complaints quickly and effectively.
Education
Level 6 Office Administration -
University College Dublin
01.2022
Advanced English Course -
The English Academy
01.2018
Bachelor's of Human Resource -
University Anhanguera Brazil
01.2014
Bachelor's of Business Administration -
University Anhanguera Brazil
01.2009
Skills
- Microsoft Office
- Typing proficiency
- Customer Service
- Document Verification
- Organization and Administration
- Staff Supervision
Languages
- Portuguese, Fluent
- English, Advanced
- Spanish, Basic
- Italian, Basic
Languages
Portuguese
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1
Websites
Timeline
Visa Consultant
Visa HQ
01.2023 - Current
Supervisor
BLS international
01.2018 - 01.2023
Level 6 Office Administration -
University College Dublin
Advanced English Course -
The English Academy
Bachelor's of Human Resource -
University Anhanguera Brazil
Bachelor's of Business Administration -
University Anhanguera Brazil
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