Jamie O'Brien
Waterford,Ireland
Summary
Customer-focused professional specialising in complaint handling and returns processing. Expertise in conflict resolution and cash handling supports efficient operations. Extensive product knowledge enhances customer satisfaction and drives business success.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work history
Sales assistant
Penney's ( Primark )
Waterford
10.2025 - Current
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Delivered exceptional after-sales service, encouraging repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Monitored trends in consumer behaviour with keen attention to detail.
- Processed returned or exchanged items and provided refunds to customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Care Giver ( Work Experience )
Brothers Of Charity, BOSCI
Waterford, Ireland
01.2025 - 04.2025
- Provided emotional support during challenging times, enhancing mental wellbeing of clients.
- Cultivated a nurturing environment that promoted client well-being and encouraged independence.
- Maintained client dignity by implementing sensitive personal care strategies.
- Executed daily operational tasks with precision, ensuring smooth operations.
- Assisted in implementing HACCP plans across establishments, improving safety standards and minimising risks.
Education
Certificate of Higher Education - N/A
St Paul's Community College
Waterford 08.2019 - 06.2023
Skills
- Customer service
- Returns processing
- Till and cash handling
- Product knowledge retention
- Complaint resolution
- Conflict Resolution
- Effective listening
- Initiative taking
Affiliations
- Running
- Creative Writing / Poetry
- Geocaching
- Camping
- Kickboxing
References
References available upon request.
Timeline
Sales assistant
Penney's ( Primark )
10.2025 - Current
Care Giver ( Work Experience )
Brothers Of Charity, BOSCI
01.2025 - 04.2025
Certificate of Higher Education - N/A
St Paul's Community College
08.2019 - 06.2023