Jamie Grawburg
Portland, MI
Summary
With a proven track record at Meijer, I excel in critical thinking and inventory processes, enhancing operational efficiency by reducing stock discrepancies and fostering vendor relationships. My adeptness in conflict resolution and customer service significantly improved team satisfaction and customer loyalty, demonstrating a unique blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Pet Inventory Coordinator
Meijer
02.2023 - Current
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits.
- Performed full inventory counts every 6 months.
- Managed vendor relationships to ensure timely deliveries of products.
Bakery Team Lead
Meijer
02.2021 - 02.2023
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Developed strong relationships with vendors, ensuring timely deliveries.
Deli Clerk
Meijer
05.2017 - 01.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Campus Dining Manager
GVSU
09.2016 - 04.2019
- Managed student workers in a fast-paced environment.
- Prepared food and ensured safety procedures were followed.
- Handled any criticisms from customers, utilizing conflict resolution strategies.
Restaurant Worker
Papa C's
03.2015 - 08.2015
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
Education
Bachelor of Science - Sociology
GVSU
Allendale, MI04-2019
Skills
- Effective Communication
- Critical Thinking
- Active Listening
- Customer Service
- Conflict Resolution
- Basic Microsoft Word, Outlook, and Excel skills
- Inventory Processess
Timeline
Pet Inventory Coordinator
Meijer
02.2023 - Current
Bakery Team Lead
Meijer
02.2021 - 02.2023
Deli Clerk
Meijer
05.2017 - 01.2021
Campus Dining Manager
GVSU
09.2016 - 04.2019
Restaurant Worker
Papa C's
03.2015 - 08.2015
Bachelor of Science - Sociology
GVSU
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