Summary
Overview
Work history
Education
Skills
References
Timeline
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Jamie Glennon

Nyne Park Green, Kilkenny,Ireland

Summary

Versatile professional with expertise in goods-inwards, inventory management, and quality control. Demonstrates exceptional skills in customer focus, problem-solving, and multitasking, complemented by proficiency in forklift counterbalance and VNA operation, pallet jack use, and manual handling. Adept at utilising inventory software to streamline shipping and receiving processes while maintaining safety awareness and ensuring operational efficiency. Reliable team player with excellent verbal and written communication skills, committed to achieving targets through responsive decision-making and adaptable working styles.

Overview

2026
2026
years of professional experience

Work history

ACCOMPLISHMENTS

JAMIE GLENNON
  • Increased my team's Mortgage leads by 70% in less than a month of being appointed Mortgage Motivator
  • Received employee of the month in JD Sports out of all the JD Sports stores in Ireland
  • I got a promotion in JD Sports, I was a Sales assistant and within one year was promoted to Senior Sales.
  • Assisted with infection control through social distancing and PPE wearing.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Successfully maintained a clean driving license and access to reliable transportation.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Goods inward supervisor

RedSky Europe
Kilkenny, County Kilkenny
02.2023 - Current
  • Managing daily operations to increase productivity
  • Stepping-in for my Warehouse Manager when he is out of the office
  • Monitoring employee attendance records for maintaining discipline within the team.
  • Improving team efficiency by implementing new scheduling practices.
  • Overseeing inventory management to avoid any shortage or excess stock issues.
  • SLA management - ensuring my team is adhering to company policies and hitting daily targets
  • Delegating tasks amongst team members to ensure fair and effective distribution of tasks and successful completion of all duties.
  • Promoting a safe work environment by enforcing strict adherence to safety regulations.
  • Managing warehouse space, resulting in better utilisation of storage area.
  • Identifying potential risks and mitigating them through proactive measures.
  • Coordinating with other supervisors to maintain consistency across shifts.
  • Providing constructive feedback to staff for improved performance levels.
  • First point of contact for couriers and freights coming into the warehouse.
  • In charge of receiving or refusing clients consignments.
  • Reducing workplace conflicts through effective communication and negotiation skills.
  • Working flexible hours, extended hours and covering weekends and bank holidays.
  • Raising unsolvable issues via Jira Software for Higher Management attention
  • In charge of client bookings - providing them with Unique Booking-In Reference
  • Part of the Health and Safety Committee - partaking in weekly Gemba Walk & Team Meetings to discuss H&S issues.
  • Successfully completed Manual handling, Forklift License, Counterbalance License, VNA License

Customer Services Advisor

Bank of Ireland
Kilkenny
09.2019 - Current
  • I am currently employed as a Customer Service Agent for the Bank of Ireland
  • I work in online and mobile banking which is the very first point of contact for all customers that have any queries or issues that need to be resolved so I find that my proven problem-solving skills, customer experience, and product knowledge help me do my job to the best of my ability
  • Furthermore, because of my proven skills, I was chosen to be the mortgage leader of my team, which involves me monitoring and training my teammates to reach targets in regard to generating leads for our mortgage team
  • I am in charge of holding weekly meetings for my team to find out what areas we can improve on in our job, it is the perfect time to hear each team member's ideas and feed off each other, which is one of our core values, one group one team
  • My calls are constantly listened to by team leaders to ensure my call quality is of a high standard i.e risk assessment, scripting, customer focus, active listening, and communication skills have to be excellent on every call
  • Furthermore, I am cross-trained and I provide back-up to other departments if need be, such as lost & stolen, vulnerable customer unit, account opening, and business banking etc.

Senior Sales Assistant

JD Sports Mcdonagh Junction Shopping Centre Kilkenny
01.2017 - 09.2019
  • I have experience working in a high-performing team and in a service-driven organization
  • Additionally, I had targets that needed to be met on a daily basis which included; sales, KPI's, sale of in-store products, and online orders through our kiosk system
  • As a result of my target punctuality, I was selected as the employee of the month for the entire country by JD Sports Fashion plc
  • Moreover, I have experience in dealing with customers and excellent customer service skills
  • I dealt with various customer-related issues and as a result, resolved them to the best of the customer's expectation in a friendly, efficient and professional manner

Activity Leader

Kilkenny Activity Centre
Kilkenny
01.2016 - 01.2017
  • I had the opportunity to play an active role in being a member of the Kilkenny Activity Centre where I had to supervise children, adults, families, hens, and stag parties as their mentor and make sure no injuries occurred during their activities for health and safety reasons
  • I ensured all proper safety equipment was worn at all times, no foul play, and rules were followed whilst providing an excellent customer experience
  • Activities included paintball, bubble soccer, and an obstacle course.

Education

Certificate of Higher Education Qualified Financial Advisor - APA Designated Qualification

UCD
07.2021

Certificate of Higher Education - Exercise and Health Fitness

University of Limerick
2017

QQI level 5 - undefined

Ormonde College
2017

C.B.S Secondary School
2011

Skills

  • Team player
  • Problem-solving
  • Customer focused
  • Multitasking
  • Patient and calm
  • Sales techniques
  • Computer literate
  • Excellent verbal & written communication
  • Target focused
  • Reliable
  • Active listening
  • Manual handling
  • Responsive decision-making
  • Packing & Picking Proficiency
  • Pallet jack use
  • Shipping and receiving knowledge
  • Inventory software proficiency
  • Adaptable working style
  • Forklift operation
  • Loading and unloading
  • Safety awareness
  • Quality Control

References

References can be provided on request if necessary

Timeline

Goods inward supervisor

RedSky Europe
02.2023 - Current

Customer Services Advisor

Bank of Ireland
09.2019 - Current

Senior Sales Assistant

JD Sports Mcdonagh Junction Shopping Centre Kilkenny
01.2017 - 09.2019

Activity Leader

Kilkenny Activity Centre
01.2016 - 01.2017

QQI level 5 - undefined

Ormonde College

ACCOMPLISHMENTS

JAMIE GLENNON

Certificate of Higher Education Qualified Financial Advisor - APA Designated Qualification

UCD

Certificate of Higher Education - Exercise and Health Fitness

University of Limerick

C.B.S Secondary School

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