Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

James Dunne

Swords,DUBLIN

Summary

  • 10 years experience in a Supervisor/ Management role.
  • Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
  • Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to meet KPI's daily.

Overview

16
16
years of professional experience

Work history

Delta ALA/Supervisor

Swissport
Dublin, Dublin
05.2022 - 07.2023
  • Operated the Delta scanner systems daily, As directed by Delta SOP's.
  • Conducted thorough risk assessments before performances, ensuring the safety of the team, customers and all ground personal.
  • Held daily meetings (Delta huddle) to ensure consistent communication and team motivation towards productivity goals.
  • Had constant dialogue with Delta about new SOP's and the implementation of those SOP's.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Planned, organised and monitored resources for efficient use of labour, equipment and materials.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
  • Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

Team Leader

Swissport
Dublin, Leinster
01.2019 - 06.2022
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Minimised response time to resolve orders on hold by liaising with other departments.
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.
  • Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
  • Implemented safe working methods and practices by conducting regular audits and workplace inspections.
  • Fostered positive employee relationships through communication, training and coaching.

Bar and Restaurant Supervisor

Copper Face Jacks
Dublin, Leinster
06.2007 - 01.2017
  • Monitored inventory and enforced proper rotation and storage requirements.
  • Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
  • Led team to deliver outstanding hospitality operations.
  • Coordinated employee schedules based on shift demands and employee availbility.
  • Analysed sales data to identify trends and address underperforming areas.
  • Allocated resources to manage high-volume shifts with efficiency and top-notch service.
  • Promoted menus and events on company social media accounts.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Reviewed sales reports to assist with budget management and forecasting.

Education

NVQ Level 4 - Digital Media Technology

Further Education and Training Baldoyle
Dublin, Leinster
01.2018 - 06.2018

Leaving Cert -

St Vincent's CBS
Dublin, Leinster
08.1999 - 05.2005

Skills

  • Strong Safety and Security Awareness
  • Excellent Organisational Skills
  • Supervisory experience in aviation and in depth knowledge of Delta SOP's
  • Adept administrative and reporting skills with strong attention to details
  • Ability to work well under pressure
  • An existing rapport with Delta at all levels

Languages

English
Native
Korean
Elementary

Timeline

Delta ALA/Supervisor

Swissport
05.2022 - 07.2023

Team Leader

Swissport
01.2019 - 06.2022

NVQ Level 4 - Digital Media Technology

Further Education and Training Baldoyle
01.2018 - 06.2018

Bar and Restaurant Supervisor

Copper Face Jacks
06.2007 - 01.2017

Leaving Cert -

St Vincent's CBS
08.1999 - 05.2005

Similar Profiles

Create profile
James Dunne