Summary
Overview
Work history
Education
Affiliations
Languages
Timeline
Generic

James Quinn

Belmont,Ireland

Summary

Adaptable and resourceful professional with excellent communication, problem-solving, and organisational skills. Proven experience in customer service and project management, delivering seamless coordination and operational support. Dedicated to driving positive outcomes and boosting efficiency in project-focused roles.

Overview

23
23
years of professional experience

Work history

OPERATIONS MANAGEMENT SUPPORT COORDINATOR

The Alzheimer Society of Ireland
01.2017 - 03.2025
  • Analyzed trends and metrics through MIS reports to drive a results-based approach to strategic objectives
  • Designed and delivered analytical and narrative reports, including Board reports, service performance evaluations, budget variance analysis, and HSE compliance documentation
  • Established central tracking systems to monitor progress across key operations functions, ensuring alignment with organizational goals
  • Collaborated with IT Department to develop and implement an Operations IT system, enhancing service delivery and operational efficiency
  • Partnered with cross-functional teams to design systems, policies, and procedures that improved evidence-based decision-making within Operations
  • Acted as Operations lead for National Office initiatives on behalf of the Head of Operations, ensuring seamless project execution
  • Drafted compelling business cases to support service planning and advocate for targeted service changes
  • Coordinated annual HSE Service arrangements and managed ad hoc grant applications to secure essential funding
  • Led the Operations budgeting process annually, from initial design through to completion, aligning financial planning with service priorities

CUSTODY SUPERVISOR

HSBC Bank
03.2015 - 07.2016
  • Supported the development of operational model changes and procedural enhancements within the department, contributing to and managing team projects to ensure seamless implementation
  • Executed all Fund of Fund (FOF) trades and resolved queries accurately and on time, adhering strictly to client instructions and agreed deadlines
  • Mentored and developed staff within the Fund of Fund Custody Team, fostering skill growth and team performance
  • Collaborated with cross-functional teams across business areas and jurisdictions to efficiently resolve client account issues and maintain high service standards

CUSTODY PROJECT ROLE (RE-REGISTRATION PROJECT)

HSBC Bank
03.2015 - 09.2015
  • Monitored and reported on project progress, ensuring timely updates and accurate documentation to track milestones and deliverables
  • Facilitated stakeholder management, maintaining effective communication and strong relationships across all project participants
  • Identified and escalated critical issues to the Custody Manager and Project Manager, minimizing risks and ensuring swift resolution
  • Assisted in planning project phases, contributing to the design and execution of structured timelines and deliverables
  • Served as an escalation point for Administrators, addressing queries and resolving challenges to support seamless project execution
  • Coordinated workload distribution and task assignments, optimizing team efficiency and meeting project objectives

BUSINESS ANALYST/PROJECT MANAGER (SYSTEM CONVERSION PROJECT)

Bank of New York Mellon
08.2013 - 08.2014
  • Developed a Transfer Agency cash operating model for a large and complex BNYM client transitioning to the Rufus platform and a follow-the-sun framework
  • Documented and streamlined procedures to ensure the model's seamless implementation for business use
  • Identified and implemented operational efficiencies in the cash operating model, optimizing workflows
  • Determined and documented critical data inputs, facilitating smooth integration with the new platform
  • Conducted end-to-end testing of the operating model across multiple cycles, ensuring functionality and reliability
  • Identified system gaps and documented enhancements, aligning technical solutions with operational needs
  • Trained users on the new model, boosting user proficiency and adoption
  • Maintained project oversight through detailed logs, regular calls, and cost-benefit analyses of milestones, tasks, and risks
  • Engaged with clients to address concerns, secure alignment, and gain approval for the operating model
  • Rolled out the processing model to international offices, including India, enabling cost savings and enhanced processing efficiency
  • Provided post-implementation support to key offices in the US, Singapore, Wexford, Dublin, and Pune, ensuring sustained success after go-live

PROJECT IMPLEMENTATION MANAGER

Transact Payments Ltd
07.2011 - 08.2013
  • Led end-to-end implementation of prepaid card programs for new clients, overseeing setup with MasterCard/Visa, processors, card management software, and artwork/printing reviews
  • Managed client relationships, ensuring effective communication and satisfaction throughout the project lifecycle
  • Coordinated vendor partnerships and managed inventory to ensure timely delivery and quality standards

ASSISTANT HEAD OF SHAREHOLDER SERVICES

Prime Fund Administration (Formerly Capita Financial Gibraltar)
02.2009 - 06.2011
  • Oversaw data reconciliation for the transfer from Capita to Prime and drafted comprehensive procedures for establishing the Transfer Agency (TA) Department at Prime Fund Administration
  • Managed back-office outsourcing relationships, ensuring seamless integration and operational excellence
  • Introduced, implemented, and provided training on new software (Mantra), driving improved efficiency and staff proficiency
  • Created, monitored, and maintained control sheets, ensuring accuracy and compliance with operational standards
  • Led and developed staff, providing management and training to foster a high-performing team
  • Handled stakeholder relationships, including Legal, Audit, and Head Office, ensuring effective collaboration and alignment on priorities
  • Reviewed and approved new client documentation, streamlining client onboarding and ensuring accurate setup on TA software

FUND TRADER

Citco Bank Nederland
07.2006 - 01.2009

Fund administrator

International Fund Services
Dublin, Ireland
11.2003 - 06.2006

FUND ACCOUNTANT

International Fund Services
Dublin, Ireland
09.2002 - 11.2003

Education

IMI Short Programme - Change Management

Irish Management Institute
12.2020 -

Prince2 Foundation & Practitioner course -

BSC - Management Studies

Dublin Institute of Technology
/1999 - /2002

Certificate - Business Studies

Dublin Institute of Technology
/1997 - /2002

Certificate - Marketing and Languages

Rathmines V.E.C.
/1996 - /1997

Leaving Certificate -

St Killian’s, Die Deutsche Schule
/1990 - /1996

Affiliations

  • Passionate traveler with firsthand experience exploring over 30 countries across Europe, Asia, Latin America, and Africa. My journeys have enriched my understanding of diverse cultures, honed my adaptability, and strengthened my global perspective—qualities that translate well into collaborative and dynamic work environments

Languages

English
Native
Spanish
Elementary

Timeline

IMI Short Programme - Change Management

Irish Management Institute
12.2020 -

OPERATIONS MANAGEMENT SUPPORT COORDINATOR

The Alzheimer Society of Ireland
01.2017 - 03.2025

CUSTODY SUPERVISOR

HSBC Bank
03.2015 - 07.2016

CUSTODY PROJECT ROLE (RE-REGISTRATION PROJECT)

HSBC Bank
03.2015 - 09.2015

BUSINESS ANALYST/PROJECT MANAGER (SYSTEM CONVERSION PROJECT)

Bank of New York Mellon
08.2013 - 08.2014

PROJECT IMPLEMENTATION MANAGER

Transact Payments Ltd
07.2011 - 08.2013

ASSISTANT HEAD OF SHAREHOLDER SERVICES

Prime Fund Administration (Formerly Capita Financial Gibraltar)
02.2009 - 06.2011

FUND TRADER

Citco Bank Nederland
07.2006 - 01.2009

Fund administrator

International Fund Services
11.2003 - 06.2006

FUND ACCOUNTANT

International Fund Services
09.2002 - 11.2003

Prince2 Foundation & Practitioner course -

BSC - Management Studies

Dublin Institute of Technology
/1999 - /2002

Certificate - Business Studies

Dublin Institute of Technology
/1997 - /2002

Certificate - Marketing and Languages

Rathmines V.E.C.
/1996 - /1997

Leaving Certificate -

St Killian’s, Die Deutsche Schule
/1990 - /1996

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James Quinn