James Power
Kilcullen
Summary
An accomplished and effective leader renowned for adaptability and flexibility, consistently delivering exceptional results. Possesses exceptional planning and organizational skills, thriving in high-pressure environments while maintaining unwavering focus on meeting business objectives. Exhibits a strategic mindset, comprehending the comprehensive landscape of business requirements and successfully translating them into actionable goals. Complies with stringent time constraints in producing executive reports, adeptly identifying and capitalizing on opportunities, all while efficiently organizing and mentoring a team to achieve unparalleled service excellence. Demonstrates sharp analytical abilities and employs a methodical and pragmatic approach to problem-solving.
Overview
13
13
years of professional experience
Work History
Global Account Director Trust & Safety (META)
META @ Teleperformance
01.2023 - Current
- Successfully managed sensitive workflows for a META across lines of business in Trust & Safety such as Business Integrity, Legal and Partner Operations, & Product Development Operations ensuring program success and mitigating risks to META, across 5 separate sites.
Global Director of Operations Trust & Safety (Legal Policy)
Twitter
01.2017 - 01.2023
- Directed all global operations for the Legal Policy team, overseeing diverse verticals such as Legal Demands, Legal Information Requests, Emergency Disclosure Requests, Copyright, Trademark and Global Hate Speech Content Regulation
Senior Global Operations Manager, Trust & Safety
01.2019 - 01.2021
- Manage global operations for all verticals within the Legal Policy structure, encompassing Legal Demands, Legal Information Requests, Emergency Disclosure Requests, Copyright, Trademark, and European Hate Speech Content regulations.
Global Operations Manager, Trust & Safety
01.2017 - 01.2019
- Lead a team of Managers directly and indirectly oversee tenured specialists and individual contributors
- Manage global operations for the Legal Policy team (Trust & Safety) across all sites, ensuring effective coordination among distributed offices.
Customer Experience Manager
Lidl Ireland & Northern Ireland
01.2014 - 01.2016
- Developed, lead, and manage a network of Managers and contact service agents to deliver exceptional customer service experiences via phone, email, and post for Lidl in Ireland and Northern Ireland.
Risk Operations Supervisor
eBay
01.2011 - 01.2014
- Established and lead the Seller Allowance CARE team in Dublin and Dundalk, overseeing Standard Operating Procedures for the team
- Ensure effective risk management of sellers on eBay and provide necessary support for sellers to optimize their listings.
Education
Certificate in Management (Level 5 FETAC) Major Award -
Harvest Training Academy
01.2009
Higher Certificate in Production Engineering -
Waterford Institute of Technology
01.2006
Leaving Certificate -
St Paul’s Community College
01.2002
Skills
- Lean Six Sigma
- Report development using Excel, Google Sheets including Macros, SQL
- Production Management
- Value Analysis
- Innovation
- In-depth computer knowledge of hardware and software
- Proficient in the use of Microsoft Office including Visio and other programmes
- Relationship Management
- Team Management
- Operations Management
- Account Management
- Strategic Planning
- Change Management
- Decision-Making
- Analytical Skills
- Problem-Solving Abilities
- Task Prioritization
- Client Relations
- Time Management
- Data Analytics
- Vendor Management
- Goal Setting and Achievement
- Teamwork and Collaboration
- Salesforce Software
- Team Building
Affiliations
- Rugby
- Coaching my daughters GAA teams
- Social Hurling
- Snooker
- Soccer
Timeline
Global Account Director Trust & Safety (META)
META @ Teleperformance
01.2023 - Current
Senior Global Operations Manager, Trust & Safety
01.2019 - 01.2021
Global Director of Operations Trust & Safety (Legal Policy)
Twitter
01.2017 - 01.2023
Global Operations Manager, Trust & Safety
01.2017 - 01.2019
Customer Experience Manager
Lidl Ireland & Northern Ireland
01.2014 - 01.2016
Risk Operations Supervisor
eBay
01.2011 - 01.2014
Certificate in Management (Level 5 FETAC) Major Award -
Harvest Training Academy
Higher Certificate in Production Engineering -
Waterford Institute of Technology
Leaving Certificate -
St Paul’s Community College
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