James O Dowd
Boyle, Roscommon
Summary
Results driven professional with a proven track record in sales, customer service, and order management within the dynamic field of hardware sales. Demonstrated ability to excel in multifaceted roles, delivering exceptional service and driving revenue growth. A self motivated individual with a passion for IT and administration, bringing a unique blend of technical skills and business acumen.
Overview
6
6
years of professional experience
Work History
Hardware Retail & Sales
Joe Simon
Roscommon
05.2018 - 12.2023
- Played a pivotal role in sales and customer service, consistently exceeding targets through effective communication and product knowledge
- Managed end-to-end order processes, ensuring accuracy and timely fulfillment to meet customer expectations
- Self-taught in ecommerce, business and marketing. Successfully implementing strategies that contributed to increased sales, growth and streamlined operations
ADDITIONAL EXPERIENCE AND SKILLS:
- Developed proficiency in programming languages like Python and Liquid, contributing to the optimization of internal processes and systems.
- Applied web design UI and UX principles to enhance a company's online presence, resulting in improved user engagement
- Implemented SEO best practices, resulting in a significant improvement in organic search rankings, with key landing pages consistently appearing in the top three search results on Google.
- Implemented A/B testing methods to optimize landing pages and email campaigns, resulting in a 50% improvement in conversion rates and a 25% reduction in cost per acquisition.
Skills
- Sales and Customer Service
- Ins & Outs of Shopify
- Marketing & Ecommerce
- Web Design, UI and UX
- Python, Liquid, & Basic Programming
- Search Engine Optimization (SEO)
- Social Media Management
- Product Promos & Offers
Extracurricular Activities
- Fitness Enthusiast: Regular workouts & dedicated to staying fit, boosting my focus, and productivity.
- Nutrition Advocate: Passionate about healthy eating, promoting vitality and wellbeing.
- Eager Learner: Constantly exploring ecommerce, web design, and programming for new solutions.
- Business Improver: Driven by a hobby of enhancing businesses, from operations to customer experiences.
Education & Training
Data Analytics & Business Intelligence ~ Master School - Feb 2024
Shopify, Google & Facebook Marketing ~ Apr 2023 - Now Apr 2024
Level 5 Business Administration / Distinctions ~ Learning Links Boyle - July 2018
Leaving Certificate ~ Abbey College Boyle - 2017
References
Referees available upon request
Timeline
Hardware Retail & Sales
Joe Simon
05.2018 - 12.2023
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