Summary
Overview
Work History
Education
Skills
Details
Timeline
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James Nolan

James Nolan

Dublin

Summary

Experienced and highly motivated professional with a proven track record in providing exceptional customer service, driving sales, and building strong client relationships. Skilled in developing strong lasting relationships and delivering tailored solutions to meet client needs.

Overview

7
7
years of professional experience

Work History

Property Administrator

Freelance
10.2021 - Current
  • Directing day-to-day management of multiple properties for the company
  • Handling lease administration and ensuring adherence to contract terms
  • Efficiently managing rent collection and enforcing timely payments
  • Prioritizing maintenance tasks according to their urgency, ensuring timely resolution of issues
  • Communicating with property owners and tenants, resolving any issues or disputes that arise
  • Processing tenant applications, including credit checks and lease agreements
  • Conducting regular property inspections to ensure compliance with safety regulations

Client Advisor

Saint Laurent
Dublin
10.2021 - Current
  • Providing a remarkable experience to all internal and external clients
  • Building a network who have a heavy impact on local and international luxury businesses in order to promote customer loyalty
  • Using my own initiative to keep up to date with store performance and KPIs, as well as driving KPI performance
  • Supporting the Store Director in coordinating and delivering client gifting
  • Actively developing new clients and consistently strengthening existing client relationships.
  • Analyzing customer data to generate reports on trends and insights
  • Creating marketing materials to promote products and services
  • Hosting team meetings to discuss strategies for improving customer experience
  • Generating sales leads by attending industry events and networking opportunities
  • Collaborating with cross-functional teams to develop strategies for achieving desired outcomes from client interactions

Customer Care Expert

Wix
Dublin
06.2020 - 10.2021
  • Reviewing sites on a daily basis and communicating with both risk & compliance teams to ensure that sites are being handled accordingly
  • Understanding each users business needs so that I can demonstrate the opportunities available through Wix' business and advertising solutions to help their business grow online
  • Leveraging analytical data to make suggestions for increasing user success, ranging from marketing opportunities to SEO capabilities
  • Educating users how they can promote their business via Facebook advertising and guiding them on the setup as well as the creation of their first ad campaign
  • Walking users through the extensive suite of marketing tools available to them such as SEM tools, social posts, Google tag manager, Google ads and Facebook Pixel
  • Effectively offering technical solutions to users to help them achieve their goals and get their online business setup successfully.

Property Rental Manager

Self-employed
Dublin
05.2017 - 06.2020
  • Successfully managing a listing through the Airbnb platform which saw triumphant success due to my strong operational and entrepreneurial skills
  • Building a strong online presence and using my digital marketing skills to promote the listing on social platforms
  • Targeting specific audiences through Facebook advertising to drive site visitors and increase occupancy rate
  • Using social media automation to create and schedule social posts to drive traffic for specific periods of the year
  • Analyzing key metrics such as occupancy %, adr and revPAR to run promotions through social media advertising to increase occupancy.

Market Coordinator

Airbnb
Dublin
12.2018 - 11.2019
  • Managing accounts to improve business performance and host quality by coaching hosts through the Plus on-boarding process and troubleshooting friction points in the sales funnel
  • Acting as a mentor within the Plus on-boarding team where I trained and up-skilled new team members which enabled them to manage their workload and maximize performance to drive business success
  • Shaping positive relationships with Plus Hosts by delivering knowledge and expertise to help them grow within the Airbnb Plus marketplace
  • Collaborating and successfully communicating with internal teams to strategize on solutions for escalated cases - working with internal operations, engineering and design teams to troubleshoot friction points in the funnel.

Senior Sales Consultant/Store keyholder

Stella McCartney
London
12.2017 - 11.2018
  • Demolished weekly/monthly targets by utilizing all available resources to generate sales
  • Working at many high profile events where I would act as a senior team member to ensure guests expectations were exceeded as well as networking with industry experts to build lasting relationships
  • No.2 Sales Consultant across Europe by utilizing the CRM platform to its strongest ability which resulted in a high % of inactive clients return to the business.

Education

Bachelor of Arts - Entrepreneurship

National College of Ireland
Dublin
11-2022

BA Hons in Marketing Practice -

National College of Ireland
Dublin
04.2017

Skills

  • Skilled in Microsoft Office Suite
  • Effective Communication
  • Cross-Functional Teamwork
  • Team Leadership
  • Customer Relationship Development
  • Strategic Prioritization Techniques
  • Project Management
  • Office Administration

Details

Dublin, 00353857612766, nolanjames89@gmail.com

Timeline

Property Administrator

Freelance
10.2021 - Current

Client Advisor

Saint Laurent
10.2021 - Current

Customer Care Expert

Wix
06.2020 - 10.2021

Market Coordinator

Airbnb
12.2018 - 11.2019

Senior Sales Consultant/Store keyholder

Stella McCartney
12.2017 - 11.2018

Property Rental Manager

Self-employed
05.2017 - 06.2020

Bachelor of Arts - Entrepreneurship

National College of Ireland

BA Hons in Marketing Practice -

National College of Ireland

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James Nolan