James Moran
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple Inc.
11.2023 - Current
- Incorporated problem-solving skills daily to discover unique solutions to issues customers experience with their devices
- Adapt communication to various learning styles to effectively explain technical concepts to those seeking assistance
- Guided team members through diagnostic, and training that encouraged knowledge sharing and skill development, boosting overall efficiency
Specialist
Apple Inc.
05.2022 - 11.2023
- Stayed up to date with Apple's ecosystem, providing accurate technical and purchasing support while demonstrating a commitment to continuous learning and excellence
- Identified and addressed customer needs through attentive listening and tailored recommendations, sustaining a 95% customer satisfaction score and demonstrating strong relationship management skills
- Shared product knowledge and best practices across the store, increasing team efficiency and fostering smoother cross-department collaboration
Education
Bachelor of Applied Technology - Cyber Security
St. Philip's College
01.2026
Associate of Arts - Business Administration
San Antonio College
01.2024
Certification
- Google IT Support Certification: Developed structured approaches to diagnose and resolve hardware and software issues, showcasing a commitment to operational excellence and continuous improvement., Mastered essential networking concepts, including IP addressing, DNS, VPNs, and troubleshooting network issues, emphasizing analytical thinking and technical proficiency.
- Google Cybersecurity Certification: Gained hands-on experience with tools like Wireshark, Splunk, and Nmap to identify vulnerabilities and mitigate risks, highlighting strategic risk management and technical problem-solving., Acquired practical skills in securing Linux and Windows systems, implementing file encryption, and managing access controls.
- Apple Certified IT Professional: Validated expertise in deploying, managing, and troubleshooting Apple devices in enterprise environments, consistently leveraging technical acumen and customer focus., Demonstrated a proven track record in resolving hardware and software issues on macOS and iOS platforms, ensuring high service quality and customer satisfaction.
Additional Information
• Troubleshooting & Problem Solving:
Skilled in hardware and software troubleshooting for Windows PCs, iOS devices, and macOS. Proficient in diagnostics, repairs, and system optimization for seamless performance.
• Networking & Strategic Thinking:
Proficient in TCP/UDP, DNS, DHCP, network configuration, VLANs, and firewalls, with a keen eye for detail and strategic thinking to enhance network performance.
Timeline
Technical Specialist
Apple Inc.
11.2023 - Current
Specialist
Apple Inc.
05.2022 - 11.2023
Associate of Arts - Business Administration
San Antonio College
Bachelor of Applied Technology - Cyber Security
St. Philip's College
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