James Mekitarian
Sutton,Dublin 13
Summary
I am an organised and adaptable person with strong communication, persuasion and multitasking abilities. I deliver high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
I am astute, highly skilled and an extremely organised sales professional also and am adept at driving customer service excellence, processing sales and building and maintaining relationships and rapport with customers. Experienced in engaging with customers and captivating attention and interest in product offerings. Skilled at accurately documenting call details, preparing reports and organising documentation. Offering helpful answers and relevant information to retain business.
I aim to be a well-rounded individual with background in market analysis, research and SEO strategies thanks to my work with HubSpot and Google Ads. Competent in organising marketing events and networking with consumers. Dedicated to analysing target market and creating marketing initiatives.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales & Renewals Specialist
Sedgwick Ireland
Dublin, Leinster
07.2023 - Current
- Demonstrated product features and functions to engage potential customers.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Provided customers with price information and handled financial transactions.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Processed customer payments and set up direct debits for long-term service contracts.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Shop Assistant
Centra
Dublin, Leinster
06.2022 - 01.2023
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Harnessed retail knowledge to boost product turnover.
Security & Customer Service Assistant
Frontline Security
Dublin, Leinster
06.2018 - 01.2021
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Helped colleagues with handling complex queries, decreasing turnaround times.
Shop Floor Assistant
SuperValu
Dublin, Leinster
02.2020 - 11.2020
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Verified identities to control sales of age-restricted items.
- Displayed promotional material on storefronts to attract shoppers.
- Checked and reported license expiry to comply with regulatory requirements.
- Documented stock count and operations to track usage and procurement.
Receptionist
Sutton Golf Club
Dublin, Leinster
03.2016 - 09.2016
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying and file management.
- Kept reception area clean and neat to give visitors positive impression of the club.
- Delivered front of house duties with warm and professional manner.
- Managed bookings using a Booker software to schedule, cancel and re-arrange tee times and bookings.
- Reduced waiting times through effective time and resource management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Used clinic software system to generate invoices and process client payments.
Education
Bachelors of Business Studies - Business Studies (International)
Dublin City University
Dublin, Ireland 09.2019 - 10.2022
Leaving Certificate -
St.Fintans High School
Dublin, Ireland 08.2013 - 04.2019
Skills
- Interpersonal communication skills
- Client service
- Exemplary communicator
- Customer service
- Sales strategies
- Account development
- Teamwork and collaboration
- Customer relations
- Lead prospecting
- Self-motivated
- Network development
- Target-driven
- Social media strategy
- Marketing concepts
- CRM administration
- SEO marketing
- Data analysis
- Content marketing
- Sales data analysis
- Sales strategy familiarity
- Sales negotiating
- Telephone skills
- Microsoft Office
- Team management
- Top sales performer
- Multi-line phone talent
- Customer loyalty building
- Complaint handling
- B2B SaaS
- Results oriented
- Adaptive team player
- Written and verbal communication skills
- Creative problem solving
- Bilingual
- Professional demeanour
- Building Pipeline
- Cold calling
- New business generation
- Sales and marketing
Languages
English
Native
Spanish
Fluent
Certification
- Marketing Software Certificate, HubSpot - 2019.
- Google Ads Certificate, Google - 2019.
Timeline
Sales & Renewals Specialist
Sedgwick Ireland
07.2023 - Current
Shop Assistant
Centra
06.2022 - 01.2023
Shop Floor Assistant
SuperValu
02.2020 - 11.2020
Bachelors of Business Studies - Business Studies (International)
Dublin City University
09.2019 - 10.2022
Security & Customer Service Assistant
Frontline Security
06.2018 - 01.2021
Receptionist
Sutton Golf Club
03.2016 - 09.2016
Leaving Certificate -
St.Fintans High School
08.2013 - 04.2019
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