James Lai
Dublin
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligent Team Leader and Duty Manager with over 6 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Duty Manager
MOPI Supervalu
Dublin
2018.09 - Current
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coached staff members to develop long-term career goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Responded to customer questions regarding products, prices and availability.
- Organized employee appraisals, providing feedback where necessary.
- Coordinated employee schedules according to shift changes and availability.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated cost-effective deals with suppliers in order to reduce overhead costs.
- Completed day-to-day duties accurately and efficiently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cafe Owner
Self-employeed
Rathcool, Co.Dublin , Dublin
09.2010 - 02.2018
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Associate of Science - Mathematics
Open University
Dublin1996-07
Associate of Science - Computer Systems Analysis
City And Guilds
Dublin1988-04
Master Scuba Diver Trainer -
PADI
03.2014 - 12.2014
Skills
- Process Updates
- Performance Management
- Operations Management
- Team Supervision
- Goal Setting
- Work Planning and Organization
- Time Management
- Facilities Maintenance
- KPI Monitoring
Languages
Cantonese
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Duty Manager
MOPI Supervalu
2018.09 - Current
Master Scuba Diver Trainer -
PADI
03.2014 - 12.2014
Cafe Owner
Self-employeed
09.2010 - 02.2018
Associate of Science - Mathematics
Open University
Associate of Science - Computer Systems Analysis
City And Guilds
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