James Hillary
Westmeath
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Shoprite. Excelled in multitasking and organization, alongside demonstrating empathy and compassion. Achieved high customer satisfaction at Trident Microfinance Bank by resolving complex problems. Skilled in cleaning, sanitizing, and maintaining a pristine work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Service Volunteer
Tidy Town
Westmeath, Ireland
09.2024 - 11.2024
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Swept sidewalks and driveways of debris.
- Collected trash from floors within hallways, bathrooms and work areas.
Sales Assistant
Shoprite
Abuja, Nigeria
12.2021 - 01.2024
- Assisted customers with returns, exchanges and refunds.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Maintained cleanliness of the sales floor area at all times.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
Customer Service Representative
Trident Microfinance Bank
Abuja, Nigeria
01.2019 - 11.2021
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - Accountancy
Valley View Universirty
Accra Gahna01-2019
High School Diploma -
Virgitab Educational Centre
Port Harcourt Nigeria07-2014
First School Leaving Cert -
Alpha International Montessori
Portharcourt Nigeria07-2007
Skills
- Empathy and compassion
- Community relations
- Cleaning and sanitizing
- Multitasking and organization
- Adaptability and flexibility
- Time management
- Problem-solving
- Attention to detail
Certification
- 2024- QQL Level 4 Door Security Procedures & Static Guarding Skills, ICSE Training.
- 2024-Safe Pass, SOLAS.
Timeline
Community Service Volunteer
Tidy Town
09.2024 - 11.2024
Sales Assistant
Shoprite
12.2021 - 01.2024
Customer Service Representative
Trident Microfinance Bank
01.2019 - 11.2021
- 2024- QQL Level 4 Door Security Procedures & Static Guarding Skills, ICSE Training.
- 2024-Safe Pass, SOLAS.
BBA - Accountancy
Valley View Universirty
High School Diploma -
Virgitab Educational Centre
First School Leaving Cert -
Alpha International Montessori
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