James Grant Duggan
Summary
Dynamic Head Waiter with strengths in delivering exceptional customer experiences and managing high-volume service environments. Coordinates front-of-house operations to enhance service efficiency and customer satisfaction. Collaborates with management to tailor event services, ensuring client needs are met and business loyalty is maintained.
Overview
7
7
years of professional experience
Work History
Head Waiter
Wrights Findlaters Howth
Dublin, Ireland
03.2019 - 05.2026
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Collaborated with management to organise special events and private functions, tailoring services to client needs.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Coordinated seamless communication between kitchen and floor staff, enhancing service efficiency and customer satisfaction.
- Fully Barista Trained/Limited Bar Training
Assistant Stage Manager
The Gate Theatre
Dublin , Ireland
03.2023 - 05.2023
- Managed production schedules, delivering daily and weekly schedules to crew and communicating schedule changes.
- Set up equipment to facilitate smooth, timely operations.
- Produced high quality work by collaborating with multidisciplinary teams.
Education
Bachelor of Arts - Production Design
Institute of Art, Design and Technology
Dublin, Ireland01-2024
Leaving Cert. -
St Fintans Highschool
Dublin, Ireland01-2019
Skills
- Customer service
- Team building
- Event coordination
- Conflict resolution
- Barista training
- Staff training
Languages
English
First Language
Timeline
Assistant Stage Manager
The Gate Theatre
03.2023 - 05.2023
Head Waiter
Wrights Findlaters Howth
03.2019 - 05.2026
Bachelor of Arts - Production Design
Institute of Art, Design and Technology
Leaving Cert. -
St Fintans Highschool