James Dunne
Emergency Medical Technician
Blackrock
Summary
Hard Working and enthusiastic. Always willing to learn. Massive interest in healthcare and all things health related. Qualified EMT and have experience in many industries and have a strong passion and work ethic
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Pharmacy Technician Assistant
Newtownpark Pharmacy
10.2023 - Current
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
- Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.
- Streamlined record-keeping processes by regularly updating patient profiles with accurate information on allergies or prescription changes.
- Maintained legal compliance regarding medication storage and disposal procedures, safeguarding patient safety and confidentiality.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume community pharmacy environment.
Emergency Medical Technician
Medicore Medical Services
01.2023 - Current
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Evaluated patient histories to assess and prioritize levels of care.
- Followed all safety protocols and took necessary precautions while providing care.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
Medical Volunteer
Order of Malta Ambulance Corps Ireland
09.2014 - Current
- Offered immediate assistance in emergency
- Worked and maintained ambulance and emergency care settings at busy events
- Have completed NQ-EMT and registered
- Ensure proper use of PPE to keep myself, colleagues and patients safe
- Making transport and clinical decisions in a timely manner in an emergency situation
- Duty manager managing a dynamic team at many events including 3Arena and Leopardstown Racecourse
- Duty officer for the Blackrock Unit
- Community Care and Patient Transport Service Work
Patient Services Executive
Beacon Hospital
10.2022 - 10.2023
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked flexible hours across night, weekend and holiday shifts.
- Registered Patients and Scheduled Patient Care
- Communication link between Consultants and Patients
- Triaged Patients Queries and Needs
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Ensured all data collected was collected and used or processed in line with GDPR and Hospital Guidelines
- Distribution of Reports and Results to GPs and Consultants across the country
Waiter
Gleesons of Booterstown
08.2021 - 09.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Pharmacy Assistant
Newtownpark Pharmacy
10.2019 - 10.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Verified order information against computer database.
- Merchandised over-the-counter goods and rotated stock.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Received, processed and entered prescription orders into pharmacy databases.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Worked with many patients with health concerns and coming up with an OTC treatment plan where applicable and also escalating to pharmacist where needed
Education
Leaving Certificate - Leaving Certificate
St Michael's College
Ballsbridge Dublin 4 09.2016 - 06.2022
NQ-EMT EMT - Emergency Medical Technology
Pre-Hospital Emergency Care Council
07.2022 - 12.2022
Skills
Guest relations management
Cash handling
Item promotion
Medical history documentation
PPE Compliance
Good Telephone Etiquette
Decision-Making
Multitasking Abilities
Computer and IT Literate
Certification
NPA Medicines Counter Assistant
Timeline
Pharmacy Technician Assistant
Newtownpark Pharmacy
10.2023 - Current
Emergency Medical Technician
Medicore Medical Services
01.2023 - Current
Patient Services Executive
Beacon Hospital
10.2022 - 10.2023
NQ-EMT EMT - Emergency Medical Technology
Pre-Hospital Emergency Care Council
07.2022 - 12.2022
Waiter
Gleesons of Booterstown
08.2021 - 09.2023
Pharmacy Assistant
Newtownpark Pharmacy
10.2019 - 10.2021
Leaving Certificate - Leaving Certificate
St Michael's College
09.2016 - 06.2022
Medical Volunteer
Order of Malta Ambulance Corps Ireland
09.2014 - Current