James Cornell

• Qualified and engaged inbound leads, driving conversions to qualified opportunities with a 27% conversion rate.
• Managed high volumes of inbound leads, ensuring timely follow-ups and pipeline updates using Salesforce CRM.
• Collaborated with Sales & Marketing teams to streamline lead transitions and increase sales pipeline growth.
• Leveraged product knowledge to identify upsell opportunities and tailor solutions to client needs.
• Generated reports on lead status and trends, providing insights to optimize lead strategies.

Key Achievements:

• Generated over $500k worth of ACV in my first year, with a 33% close rate.
• Consistently made over 150 Call connects and qualified over 20 opportunities per month.

• Continuous professional development.
• Shadowing multiple colleagues to understand their responsibilities.
• Making calls to valued customers, understanding their current challenges and creating solutions to help them.
• Understanding multiple areas of the business, including Renewals, Marketing and Sales.
• Completed multiple certifications and educational courses.
• Regularly demonstrates my skills and development to management.

• Greeting customers and attending to their needs.
• Ensuring myself and the company is in line with Health and Safety regulations.
• Working in multiple departments, gaining experience and confidence.
• Regularly filling out legally binding paperwork.
• Often working overtime when needed to ensure all work can be completed.
• Training new colleagues up to company standards while building a positive relationship with them.