James Balfe
Listowel
Summary
Manager experienced in operational compliance and customer service. Implemented process improvements that enhanced service quality and streamlined operations, significantly increasing customer satisfaction. Motivated to reintegrate into workforce and contribute skills and experience to a team.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Manager on Duty
Dalys Tyres
Rathkeale, Co limerick
01.2011 - 07.2011
- Managed staff schedules and delegated tasks effectively during peak hours.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall service experience.
- Resolved customer complaints in a professional manner.
- Trained new employees on company policies and operational procedures.
- Assisted customers with product selection and provided tire maintenance advice.
- Ensured compliance with safety regulations, company policies, and procedures.
Manager
Dell computers Europe
Limerick, Ireland
09.2002 - 11.2005
- Machine operator
- Implemented process improvements that streamlined operations and reduced delays.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
ECDL/Safe Pass - ECDL
Raheen Training Centre
Limerick , Ireland 09.2000 - 05.2001
Skills
- Staff scheduling
- Customer service
- Regulatory compliance
- Conflict resolution
- Customer relationship management
- Product knowledge
- Safety protocols
- Quality control
- Problem solving
- Sales strategies
- Attention to detail
- Effective communication
- Customer-centric approach
- Curricular training
Affiliations
- Fishing
- Motor sports I Marshall the rally’s
- GAA also a member
- Ruby
- Football
References
References available upon request.
Timeline
Manager on Duty
Dalys Tyres
01.2011 - 07.2011
Manager
Dell computers Europe
09.2002 - 11.2005
ECDL/Safe Pass - ECDL
Raheen Training Centre
09.2000 - 05.2001