Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Jalal Jalal

Kildare

Summary

Dedicated and results-driven retail professional with over 18 years of experience in fast-paced retail environments, including 6 years as a Team Leader at Tesco Ireland. Proven track record in team leadership, customer service excellence, and operational efficiency. Skilled in staff training, inventory management, and driving sales performance through effective team coordination and strong interpersonal skills. Committed to delivering high standards of service and fostering a positive, productive work culture

Overview

18
18
years of professional experience

Work History

Team Leader

Tesco Ireland
Dublin
01.2011 - Current
  • Supporting Store Manager in daily operations, including staff management, inventory control, and visual merchandising.
  • Monitoring low stock reports to identify issues, reducing gaps on shelves through gap scanning processes
  • Delivereing exceptional customer service by resolving complex queries while supporting team performance.
  • Managing and developing store colleagues to create a positive working environment and winning performance
  • Working alongside the Store Manager and Deputy Store Manager to deliver stock results and overall store effeciency.

Customer Assistant

Centra
Dublin
03.2007 - 01.2011
  • Provided exceptional customer service through polite engagement with customers at the register.
  • Executed rotation of food iteams to maintain optimal freshness and quality.
  • Ensured store standards as well as hygiene and cleanliness standards were kept across all store areas.
  • Reported issues or incidents directly to responsible personnel for prompt resolution.
  • Conducted stock take routines and counting duties as part of my role

Education

Level 8 - Accounting And Finance

Edward College
Pakistan
09-2005

Skills

  • Strategic thinking and planning
  • Decision-making under pressure
  • Delegation and task prioritization
  • Performance management
  • Conflict resolution
  • Coaching and mentoring
  • Motivation and team engagement
  • Accountability and integrity

Additional Information

Full Drivers license

Affiliations

  • Gym
  • Cricket
  • Building and Crafting

Timeline

Team Leader

Tesco Ireland
01.2011 - Current

Customer Assistant

Centra
03.2007 - 01.2011

Level 8 - Accounting And Finance

Edward College

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Jalal Jalal