Summary
Overview
Work History
Education
Skills
Timeline
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JAIMIN KOSHTI

Edgware

Summary

Experienced with delivering exceptional customer service in dynamic environments. Utilizes strong communication and teamwork skills to ensure efficient operations. Knowledge of hospitality best practices and guest satisfaction strategies.

Overview

9
9
years of professional experience

Work History

FOH Team Member (Bartender + Waiter)

COTE Restaurant
11.2023 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Welcoming customers at the bar area and asking what they need
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Greeted customers, presented menus and shared information about available special items
  • Increased average transaction value by upselling side dishes and desserts
  • Maintained clean and orderly reception area to uphold brand standards
  • Resolved customer issues calmly and professionally to maintain satisfaction
  • Fulfilling customer drink orders accurately and promptly
  • Taking cash or card payments from customers
  • Verifying the age and checking the identification of potential customers
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Team Leader

M&S Simply Food
04.2023 - 10.2023
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Operated POS system to process payments and provide receipts.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
  • Reduced instances of shoplifting by implementing stricter security measures and staff vigilance.

HR Sr. Executive

LUBI Electronics
11.2020 - 11.2022
  • Developing and executing comprehensive recruiting plans and strategies to attract qualified candidates
  • Coordinating and managing all parts of the hiring process
  • Collaborating with department managers to develop accurate job descriptions and hiring criteria
  • Posting job ads and reviewing resumes and job applications
  • Sourcing and recruiting candidates through databases, job boards, social media, and other avenues
  • Scheduling interviews by coordinating with candidates and hiring managers
  • Negotiating job offers and compensation packages with candidates
  • Responsible for the successful operation of the HR Department within a modern, fast-growing competitive organization, establishment and enforcement of company policies, and related disciplinary action, training, quality procedure compliance, wage and salary ranges, immigration and relocation
  • The supervisory responsibilities include interviewing and hiring new employees, conducting performance reviews, planning and directing work, discipline employees, motivating and educating subordinates, guiding and supporting employees in their professional development and other leadership responsibilities
  • Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions
  • Manage and administer the attendance management program
  • Identifies, develops, and implements human resource processes to ensure operational effectiveness and regulatory compliance
  • Administers the collective bargaining agreement and addresses union related issues, i.e
  • Grievance resolution and arbitration

HR Executive

Indusind Marketing & Financial service Pvt Ltd
02.2019 - 01.2020

HR Officer

Adarsh Credit CO-Operative Society Ltd
03.2016 - 12.2018

Education

Master of Commerce - Accounting and Organizational Behavior

Gujarat University
01.2017

Bachelor of Commerce - Advanced Accounting and Auditing

Gujarat University
01.2015

Skills

  • Booking Coordination
  • Telephone customer service
  • Customer experience
  • Time management
  • Extensive hospitality background
  • Barista experience
  • Highly responsible and reliable
  • Knowledge of OpenTable
  • Public relations
  • Order taking
  • Strong multitasking
  • Order accuracy
  • Team motivation
  • Customer service

Timeline

FOH Team Member (Bartender + Waiter)

COTE Restaurant
11.2023 - Current

Team Leader

M&S Simply Food
04.2023 - 10.2023

HR Sr. Executive

LUBI Electronics
11.2020 - 11.2022

HR Executive

Indusind Marketing & Financial service Pvt Ltd
02.2019 - 01.2020

HR Officer

Adarsh Credit CO-Operative Society Ltd
03.2016 - 12.2018

Bachelor of Commerce - Advanced Accounting and Auditing

Gujarat University

Master of Commerce - Accounting and Organizational Behavior

Gujarat University

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JAIMIN KOSHTI